Massage Envy reviews

3.1

38% would recommend to a friend

(7,406 total reviews)
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Todd Schrader

42% approve of CEO

35% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Aug 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Good for beginners who need to practice hands on skills after school. Somewhat flexible in time off Always has clean rooms and sheets Location was fairly large so it was easy to work in.

Cons

HORRIBLE receptionists who are very young and have no clue about how much work goes into giving massages., If you tell them you give "deep tissue" they will schedule 5-8 back to back deep tissue massages. They even take away breaks if it will accommodate a client, with little concern that you actually need to EAT during your shift. I got sick of being forced into giving every client a sales pitch and refused to do it in the room. I was hired to give massages and had repeat clients to prove that I did the job i was hired for. WAY too many meetings. Management had little clue about how much work goes into massages, and only cared about sales figures. Staff overall was very snarky (from reception to other therapists) and it was difficult to listen to all of the complaining and negative comments about other people. Hourly wage is terrible and maxes out around $18.00/hour for a massage. Tips help a bit, but its not enough to support a single person.

3.0
Aug 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Massage Envy is open every day of the week from 8am to 10pm -- this gives employees an opportunity to work flexible hours. Customer Service interaction Sales experience

Cons

HIGH PRESSURED sales (you are mainly there for one thing and one thing only -- SALES), Depending on the particular franchise owner most don't seem to really care for the actual well-being of their clients -- the care more for the $$ amount and # of clients they have locked into to their hard to understand, manipulative contract. Most sales jobs say a minimum of two objectives in sales pitching -- however, the massage envy I worked at made it a mandatory 3! If you didn't give 3, you lost the privileged to sell. Most clients leave angry and annoyed after their massage -- not because of their massage but because of the chaotic sales pitch after their massage.

4.0
Jul 31, 2011
Recommend
CEO approval
Business Outlook

Pros

booked tips generally good in affluent areas great clients nice people to work with can pick schedule

Cons

low hourly not much room for advancement they will work u if you dont call them on it very formulaic membership can make clients annoyed

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Glassdoor has 7,507 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.