Massage Envy reviews

3.1

38% would recommend to a friend

(7,406 total reviews)
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Todd Schrader

42% approve of CEO

35% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Jul 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Receive commission on sales, you are in control of how much money you make, get free massage once a week, training makes it very simple for you to do your job

Cons

no schedule flexibility because they don't have enough people working, rude and incompetent management that is very confrontational, have to deal with angry clients due to frustrating policies, pressure to awkwardly make customers buy a membership once they get out of their massage, questionable policies, most massage therapists do not have enough experience,

1.0
Jul 19, 2011
Recommend
CEO approval
Business Outlook

Pros

Built in clientele. They supply you with everything; linens, lotion, towels. Massage tables are electric which is very useful especially because you don't use the same room every time. You still get paid if a client doesn't show up for appointment. They have to call and cancel. If a scheduling error occurs they do a nice job at compensating client.

Cons

Receptionists control your schedule and if you don't get along with someone in particular don't expect them to schedule any appointments for you. They also often book incorrectly. Things in this particular place are always broken or stolen, from lotion to headrests. The pay is so bad. That's why every Massage Envy is always hiring. The only reason some therapists are still there is because they have built up a great clientele and are always busy. To make great pay like that you must do 7 hours of massage a day at $15 per hour massage. It's very hard on your body. Sometimes they book you back-to-back-to-back deep tissue massage. The staff is very immature. Every time you go into the break room someone is talking about a client in a negative way or another co-worker. The couples massage room is so small and is by a loud trash compactor outside. It also gets very hot with four people in this small space. Especially when the bed warmers are on.

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Glassdoor has 7,507 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.