Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Massage Envy?

38% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1443) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (362) , Sales Associate (263) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (81) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"Flexible schedule and discounted services" ((in 283 reviews)); "It is a great cause and some of the people are great." ((in 270 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 259 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 248 reviews)); "We received 3 Free Massages every month and the therapists are very nice and talented." ((in 227 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 822 reviews)); "Poor management and they dont care about their employees or their clients" ((in 633 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 254 reviews)); "if bad manager or owner it will be a nightmare." ((in 182 reviews)); "The commission was low compared to other service professionals’ rates and they didn't care much about customer or employee feedback" ((in 88 reviews))

Massage Envy reviews

3.1

38% would recommend to a friend

(7,406 total reviews)

Todd Schrader

42% approve of CEO

35% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

7K reviews

2.0

Jul 30, 2018

Could barely stand 6 months here

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, good coworkers

Cons

Really pushy about sales, poor pay, no benefits for front desk, high turnover

Massage Envy Response

7y

We at Massage Envy Franchising are disappointed that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. We'll share this feedback with the regional leadership for your area. If you'd like to share any additional details with us via email to meemployeebrand@massageenvy.com, we'll gladly pass them along as well.

4.0

Jun 12, 2018

This job is not for incompetent people or pushovers

Front desk sales associate

Recommend

CEO approval

Business Outlook

Pros

You get free massages every month or a $10 facial. If you are smart enough to remember the script they give you and able to make it your own, then membership sales are not an issue. The script is a foundation to sell memberships, but it is smart of ME's part because it reduces the liability of an employee misleading or lying to a potential member. If you have a certain percentage of sales, you get a $2/hr raise.

Cons

Members never read their contract, even though they get a copy of it. When they want to cancel, it is always an issue because they forgot or didn't understand the terms. Scheduling massages for people is so difficult because the massage therapists get to make their own hours. Most of them like to work during the day, during the week. Well, this is when most of our clients are also at work. It is frustrating for both you and the client when they call for an appointment and you tell them it is like a month away. Especially because you can only have so many nonmembers at a time. This makes it hard to convince someone to sign up for a membership when they had to wait so long to get an appointment. There's also very little opportunity for advancement.

Massage Envy Response

8y

On behalf of Massage Envy Franchising, thank you for sharing this feedback. We'll pass it along to the regional leadership for your area and would love to share it with your franchisee as well. If you’d like to send any additional details to us at meemployeebrand@massageenvy.com, we’d be happy to share them.

1.0

May 7, 2018

Skilled Worker, Geneva, IL

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros at all.

Cons

Non existent benefits....no PROBLEM or VALID health insurance, no raises, bullying management, I could go on and on.....

Massage Envy Response

8y

We at Massage Envy Franchising are sorry that this has been your experience as an employee in a Massage Envy franchised location. As a whole, we believe franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their employees and we recognize that you don't feel that promise delivered. We'll certainly share your feedback with the regional leadership for the Geneva area. If you'd like to provide some additional details to us via email to meemployeebrand@massageenvy.com, we'll be happy to pass them along.

Viewing 67 - 69 of 7,406 Reviews

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Reviews by job title

Could barely stand 6 months here

This job is not for incompetent people or pushovers

Skilled Worker, Geneva, IL

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