Massage Envy reviews

3.1

38% would recommend to a friend

(7,406 total reviews)
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Todd Schrader

42% approve of CEO

35% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Management and coworkers vary by location but at mine they're pretty good.

Cons

You only make ten (10.00) an hour. If they tell you otherwise, it's a lie. You must be over sixty (60%) percent every single day for two (2) weeks in order to make more. Why? Because not only is it based on a percentage, they seem to feel that providing a service like massage is considered commission, but they then average it out over the pay period which is every two (2) weeks. So, you can only make your state minimum. So, if you work forty (40) hours a week and are only booked thirty eight (38) hours for that week, you only make your minimum. They don't pay you for the time you're in session and when your two (2) weeks look good, keep in mind, you are NOT paid for the time you were there available, waiting, doing laundry, and other general work. They like to tell you that they pay whichever is greater but the fact is you're killing yourself, your body and your hands for nothing. You'd be better off working in an office and building your own client base and get all the money you earn. Side note, I was warned not to work for any massage Envy. Now I see why.

1.0
Mar 3, 2018
Recommend
CEO approval
Business Outlook

Pros

The only benefit is free massages and benefits to family on occasion. Bonuses at the holidays based on sales only

Cons

No room for growth. I had the worst boss ever at the Berkeley Heights, NJ location. The boss’ would sit at home and watch the employees on camera and listen in to our conversations.

4.0
Dec 27, 2017

Massage Therapist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will definitely get booked, especially when you start growing your clientele. If you comunícate with management about giving you more breaks if necessary, they will be happy to work with you.

Cons

Do not work more than what you are capable of doing per day/week because you are going to burn out quickly.

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Massage Envy Response
8y
On behalf of Massage Envy Franchising, thank you for sharing your positive review! As a whole, we believe franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their employees and we've rolled out a nation-wide initiative in partnership with the American Massage Therapy Association aimed at providing franchisees with a variety of resources to promote and maintain a culture of care in their franchised locations. We'd be happy to pass your review along to the regional leadership in your area. If you'd like to provide some additional details to us via email to meemployeebrand@massageenvy.com, we'll certainly share your feedback.
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