Members never read their contract, even though they get a copy of it. When they want to cancel, it is always an issue because they forgot or didn't understand the terms. Scheduling massages for people is so difficult because the massage therapists get to make their own hours. Most of them like to work during the day, during the week. Well, this is when most of our clients are also at work. It is frustrating for both you and the client when they call for an appointment and you tell them it is like a month away. Especially because you can only have so many nonmembers at a time. This makes it hard to convince someone to sign up for a membership when they had to wait so long to get an appointment. There's also very little opportunity for advancement.
