Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has been stable over the past 12 months.

How satisfied are employees working at Massage Envy?

39% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1443) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (362) , Sales Associate (263) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (81) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"Flexible schedule and discounted services" ((in 282 reviews)); "It is a great cause and some of the people are great." ((in 275 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 253 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 247 reviews)); "Free Massages and Facials... Getting to know the therapists and front staff... Discounts on products" ((in 223 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 824 reviews)); "Poor management and they dont care about their employees or their clients" ((in 635 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 255 reviews)); "if bad manager or owner it will be a nightmare." ((in 179 reviews)); "If you are sick or want a vacation you are taking that time off without pay." ((in 73 reviews))

Massage Envy reviews

3.1

39% would recommend to a friend

(7,406 total reviews)

Todd Schrader

44% approve of CEO

36% positive business outlook

Ratings by demographic groups

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Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews

1.0

Apr 25, 2026

Great coworkers but poor pay and management issues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My coworkers were the reason I kept my job for so long. They genuinely treated out like family and made work truly enjoyable.

Cons

Pay was inconsistent and heavily dependent on bookings, which were not always reliable. I had ongoing concerns about workplace conditions and the quality of some supplies provided. It was difficult to get clear communication from management, especially regarding payroll questions. Overall, there seemed to be a lack of transparency around pay and limited support for employees.

Massage Envy Response

2mo

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

1.0

Apr 24, 2026

Stepping stone

Esthetician

Recommend

CEO approval

Business Outlook

Pros

Building relationships with clients. The opportunity to build.

Cons

High turnover,hostile work environment,disorganized,no structure. No clear policy on pay.

Massage Envy Response

2mo

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

1.0

Apr 22, 2026

Nice coworkers, but poor management and pay

Esthetician

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers and that’s all

Cons

Young and bad management , awful pay

Massage Envy Response

2mo

We are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience that each provides is unique. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

Viewing 40 - 42 of 7,406 Reviews

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Great coworkers but poor pay and management issues

Stepping stone

Nice coworkers, but poor management and pay

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