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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jun 13, 2016

Cons far outweigh pros

Recommend
CEO approval
Business Outlook

Pros

Free pair of glasses every year with the company and associate sales around four times a year.

Cons

-Inconsistencies -Commission is a thing of the past -Associates aren't paid enough hourly for what they are expected to do and know/learn -Expect associates to pick up supervisor like tasks without compensating them for the extra work and responsibility (Keyholder? Making $10/hour. Literally everywhere else a keyholder position will pay you more whether starting out or as a raise) -Changes in policy happen very often -No real room to grow or move up (could take years) -They're more likely to hire from outside than promote from within -Turnover rate is high -Focused on numbers, not people (customers and associates alike) -Elevate "new" technology at LensCrafters that's been the standard at private opticals for a while now (our stuff is so seriously outdated on every end, doctor and lab especially, you can tell it's 20+ years old) -Keep raising prices even though product hasn't changes and literally costs $5 to manufacture -Price higher than competitors for the exact same products from the exact same manufacturers -No prior optical experience needed (I'm not joking. This could even be your first job ever. No experience needed whatsoever.) -Expect to figure it out as you go -More staff not knowing what they're doing than those who do (result of aforementioned turnover rates)

3.0
Apr 24, 2016
Recommend
CEO approval
Business Outlook

Pros

You really get a feel for what it means to work in optical and you have access to grade A training

Cons

Unless you work incredibly hard and stretch yourself very thin there's not very much room for growth and they don't really promote from within. While I was working with them they had a girl straight from Victoria's Secret thrown in and out into a management position because her previous boss there came to work as a GM for LC

Viewing 229 - 231 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.