Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 177 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 164 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 102 reviews)); "Coworkers are great and nice" ((in 67 reviews)); "You get one pair of free glasses and eye exam for every year you're there." ((in 58 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 146 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 86 reviews)); "Long hours and always understaffed" ((in 81 reviews)); "Commission is low and only eligible when goal is met" ((in 65 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 62 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Apr 12, 2016

Optician

Recommend

CEO approval

Business Outlook

Pros

Great place to start of and polish skills, excellent place to grow as an optician.

Cons

Horrible appreciation for employees and their thought. Management does not care about anything but quotas. Be prepared to learn how to stand on you own two feet and take charge cause you will get little to no help.

2.0

Apr 11, 2016

Commissions are based off unattainable goals. Employees and patients are just numbers.

Licensed lab manager

Recommend

CEO approval

Business Outlook

Pros

Another corporation nickle and diming employees and patients to make a profit. Punished for putting the customer first. So when you abide by policy, corporate office makes you feel like an idiot by putting the customer first "for you". Backwards company. Employees who have invested years and developed talent get shameful penny raises, where new hires get subsatantial dollar amounts at hire. Old employee 10 years in at $10/hr. New hire with no optical experience at $15/hr. Way to keep turn over rate down. Invest on already invested talent!

Cons

Wish this already great monster of a company would appreciate their positive employees with a fair challenge. Give more of a voice to us and allow us the power to actively make this company greater than it already is.

1.0

Apr 2, 2016

Only as good as your last quarter...

General manager/store manager

Recommend

CEO approval

Business Outlook

Pros

Technology! I love the technology that the company has and what they are getting. Cutting edge! So great to be able to show the customers what they are getting and why they need it!

Cons

Where do I start? First, this company does not care about their employees. They claim to care about their associates, associates matter, associates are our customers. It's all a lie. If you question them or think someone in upper management is doing something wrong, don't call them out on it. Whatever you do, do not call HR when you suspect upper management of doing something wrong. You will eventually be fired or written up. There is no such thing as open door policy with this company. Gm's are not protected by anyone here.

Viewing 232 - 234 of 2,634 Reviews

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