Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 177 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 164 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 102 reviews)); "Coworkers are great and nice" ((in 67 reviews)); "You get one pair of free glasses and eye exam for every year you're there." ((in 58 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 146 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 86 reviews)); "Long hours and always understaffed" ((in 81 reviews)); "Commission is low and only eligible when goal is met" ((in 65 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 62 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Aug 8, 2016

Could be a 5 Star

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Love using the latest technology for measurements, love being able to give the customers 1 hr. service, love the product, love getting a free pair of glasses yearly, love getting free eye exams yearly, great hours, great opportunity for advancement, I love almost everything about the job itself.

Cons

Cao! is HORRIBLE! There are so many system errors with this new program its ridiculous. I would demand a full refund from whoever designed this system. I have never worked with anything this bad. I would also do away with the "sales lead", not the position itself, but I would do away with the fact they aren't allowed to place a customer order. Management at my location, would find a pair of glasses for someone, sit them down and do nothing until the next customer came in. AND half the time the glasses didn't fit or were inappropriate for the prescription. Let your associates at least be able to adjust prices based on a miss tagged price, or exchange, or EPP. We are not children who need supervision to equal out a price difference.

4.0

Jul 24, 2016

#1 for a Reason!!

Licensed optician

Recommend

CEO approval

Business Outlook

Pros

Great benefits, Top pay for Licensed Opticians, great Co-workers, Great Work environment, All around Awesome company to work for. Best quality Eyewear in town, Hands down..

Cons

Terrible commission structure. Mall hours suck. Not a whole lot of recognition for hard work or high numbers. Constant changes to merchandise pricing.

3.0

Jul 9, 2016

Store management is great, but upper management is very tough on all employees.

Sales supervisor

Recommend

CEO approval

Business Outlook

Pros

Fun environment to work in if you like optics! Definitely recommend a high volume store because it's where all the action happens! It's great to build lifelong customers and lasting relations and best of all, helping people see. *Based on Northeast Region

Cons

The level of service expected by upper management is impossible to give with the limited staff and hours. Corporate stresses that "customers matter" yet there are a lot of things we could do to help our customers that are "prohibited". Associates are just results, not people and they don't let you forget it. Upper management likes to rule by intimidation. *Based on Northeast Region

Viewing 226 - 228 of 2,634 Reviews

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