LA Fitness reviews

2.8

32% would recommend to a friend

(5,908 total reviews)

Louis Welch

32% approve of CEO

27% positive business outlook

LA Fitness has an employee rating of 2.8 out of 5 stars, based on 5,908 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LA Fitness employee rating is 22% below average for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Nov 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Working in a gym environment, management is not in the gym often to watch your every move

Cons

When I interviewed for this position, it was presented to me that I would be involved in personal training sales, as well as training clients I signed up. This was not even remotely the case. It’s a desk job all in all. I have two degrees in the exercise science field, and was grossly overqualified for this position. My coworkers in my same position were all “fitness enthusiasts” who had sales experience. Even though we spent some time training members, the other PTC’s had little knowledge of the physiologic workings of the exercises they were prescribing to clients, and had zero understanding of how to progress or regress for specific or general injuries. My daily duties included making cold calls to new members (we were expected to begin calls at the start of our work day - 9 am on the weekdays, 8 am on Saturday’s - interrupting many members mornings as they prepared for work, or still asleep on saturdays), as well as “marketing”. LA Fitness’s marketing strategies included walking around the gym and interrupting members’ workouts to give them a sales pitch about personal training. My boss placed me in many uncomfortable situations interrupting people to the point where I was was having breakdowns in the bathroom daily. The hours are extremely long, having split shifts with a break that was not long enough to get in a workout, eat, and finish household chores, but long enough to be bored out of your mind if you simply workout and have lunch. The pay is extremely low. You will make minimum wage, unless you are generating $10,000 or more EFT each month. Meaning unless you are conning at least 10 or so members into buying low-grade personal training each month, you are making pennies. The work is downright criminal. You’re essentially using used car salesman tactics to get people (mainly older folks with money to spend) to purchase training packages. The sessions themselves are only 25 minutes long, and the prices are high compared to market rivals with longer sessions. You set up “sets” with people, spend about 30 minutes degrading their current lifestyle choices, then knowing very little about their background or history, put them through a workout too difficult for their population to make it seem like they desperately need training. One of our “lessons” in training was on a topic they called sleeping giants. Essentially, if someone has not been in for their training sessions for more than 2 months or so, we were instructed not to call them to bring their attention to this, in order to continue receiving their monthly payments under their nose. This was a huge tipping point for me. My second week there I began applying for positions as a trainer elsewhere. After about a month at LA, I received an offer during my lunch break, came back to work and quit on the spot. Best decision I ever made.

1.0
Nov 28, 2023
Recommend
CEO approval
Business Outlook

Pros

I worked here for 2 years. From day one, they will tell you HOW you can get paid instead of WHAT you actually get paid. Expect to work 6 days a week too with no work life balance... horrible 10 hour days for slave wages.... even if your club is doing well in sales the VPs will still belittle you and tell you that you can do better. I was GM making 40k salary running memberships and personal training sales. I'm a single guy with no kids and still lived paycheck to paycheck with this horrible company. They lie and manipulate you on a daily basis. Micromanage you to get 100 phone cold calls out of you in 2023 thinking that still works.. The computers and systems they use are from the early 2000s, (still using Microsoft Windows computers from the 1990s) and Skype with phones that don't even have buttons on them. They are too cheap to even get newer decent technology in their gyms to help their employees out. They would rather defend predators who still work in management over people like me who made some more less mistakes and constantly hit the numbers they asked of me (bonusing etc,) .... you are better off working at McDonald's then dealing with the headaches of this corrupt cheap company!

Cons

6 day work weeks with 1 day off a week if you're lucky. Not including you don't get paid time and a half for holidays etc.

1.0
Jul 13, 2016
Recommend
CEO approval
Business Outlook

Pros

The job itself is very fun and rewarding, especially after you get to know and interact with the members at your club. The normal schedule is also nice, 9-6 Monday thru Thursday and 8-5 on Friday with hour long lunch breaks.

Cons

This is by far one of the strangest work environments that I've ever worked at considering how up front they are at letting you know that you do not matter and are merely a cog in the machine. They embrace a high turnover rate and like to churn and burn thru employees until you find one that can stick around. I was told countless times that I needed to hire staff members who were desperate for money and reminded weekly that it was at will employment and I can let go of staff members who are not performing well instead of taking the time to coach them. Was repeatedly scoffed at when I told management that I was looking to hire good people and would wait until the right applicant would come along. The company does not pay anybody on the operations side well at all. Base pay for Operations Manager is $13/hour plus commission. The commission is created one of two ways; by renewing paid in full memberships which you would get 10% of the amount of the renewal or by clearing up delinquent accounts which you would get $10 for every account you clear up and $5 for every account your staff clears up. The opportunity is there to make a lot of money but you quickly realize you have to be really shady to make good money. The pay period bonuses are a joke (the only one is a Misc. gross goal (paid in full renewals) which is either $100 or $150). There is the promise of getting a promotion to what they call the Q which is the customer service line. You have to meet a couple of metrics to meet this goal however spots are limited on the Q and you can wait months and months to get on the Q. The pay raise to get on the Q is either $150 per pay period or $300 if you manage to work full time on the Q. The Q positions rotate and you will be rotated off the Q and lose that portion of your income. There are no pay raises ever. There is no 401k or any kind of retirement plan. The only holiday that you get paid to be off for is Christmas. Vacation starts to accrue after 90 days of employment so you must work a full year in order to take a full week off. There are massive ego issues as well, mainly on the sales and personal training sides. Most personal training and general managers (sales) are uneducated (no college experience) and are incompetent managers since they promote off of sales performance. They will create a number of problems for you as they will do and say anything to a member in order to get them to sign up. As the Operations Manager who handles all customer service issues , these issues will become your headaches weeks and months down the road. You will have district Vice Presidents who are not your boss or any time of authority figure yell at you in front of members when they feel you are not doing your job, has happened on multiple occasions.

Viewing 4 - 6 of 5,908 Reviews

Glassdoor has 6,056 LA Fitness reviews submitted anonymously by LA Fitness employees. Read employee reviews and ratings on Glassdoor to decide if LA Fitness is right for you.