Operations Manager - Operations Manager LA Fitness Employee Review

This is by far one of the strangest work environments that I've ever worked at considering how up front they are at letting you know that you do not matter and are merely a cog in the machine. They embrace a high turnover rate and like to churn and burn thru employees until you find one that can stick around. I was told countless times that I needed to hire staff members who were desperate for money and reminded weekly that it was at will employment and I can let go of staff members who are not performing well instead of taking the time to coach them. Was repeatedly scoffed at when I told management that I was looking to hire good people and would wait until the right applicant would come along. The company does not pay anybody on the operations side well at all. Base pay for Operations Manager is $13/hour plus commission. The commission is created one of two ways; by renewing paid in full memberships which you would get 10% of the amount of the renewal or by clearing up delinquent accounts which you would get $10 for every account you clear up and $5 for every account your staff clears up. The opportunity is there to make a lot of money but you quickly realize you have to be really shady to make good money. The pay period bonuses are a joke (the only one is a Misc. gross goal (paid in full renewals) which is either $100 or $150). There is the promise of getting a promotion to what they call the Q which is the customer service line. You have to meet a couple of metrics to meet this goal however spots are limited on the Q and you can wait months and months to get on the Q. The pay raise to get on the Q is either $150 per pay period or $300 if you manage to work full time on the Q. The Q positions rotate and you will be rotated off the Q and lose that portion of your income. There are no pay raises ever. There is no 401k or any kind of retirement plan. The only holiday that you get paid to be off for is Christmas. Vacation starts to accrue after 90 days of employment so you must work a full year in order to take a full week off. There are massive ego issues as well, mainly on the sales and personal training sides. Most personal training and general managers (sales) are uneducated (no college experience) and are incompetent managers since they promote off of sales performance. They will create a number of problems for you as they will do and say anything to a member in order to get them to sign up. As the Operations Manager who handles all customer service issues , these issues will become your headaches weeks and months down the road. You will have district Vice Presidents who are not your boss or any time of authority figure yell at you in front of members when they feel you are not doing your job, has happened on multiple occasions.