LA Fitness reviews

2.8

32% would recommend to a friend

(5,910 total reviews)

Louis Welch

32% approve of CEO

27% positive business outlook

LA Fitness has an employee rating of 2.8 out of 5 stars, based on 5,910 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LA Fitness employee rating is 22% below average for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Apr 8, 2017

Sales Counselor

Recommend
CEO approval
Business Outlook

Pros

You won't be asked to work overtime unless it's scheduled, because the company hates paying overtime. You'll be reimbursed for your mileage while you drive around searching desperately for leads.

Cons

"Giza Fitness" would be more appropriate because the gym is "dependent on referrals" aka one person joins and gives you three referrals. You call those people relentlessly until one sucker joins. Then that guy gives you two more referrals. And suddenly you have a the biggest fitness company pyramid scheme in the country. This job is awesome if you enjoy constantly harassing people on the phone or at onsite events. If you want to work somewhere where you're promised a promotion, but consistently see your managers take every walk-in and even take phone leads you received because "it's fair," this could be the place for you. They tell you when you're a manager you'll get more traffic, but until then you need to bring in your own traffic. You will literally get a tick sheet where you mark your 10 calls per hour, don't let your VP catch you without one. FYI in case you don't read your hiring paperwork, this job is not hourly plus commissions. It's whichever is greater, meaning you need to sell $750 of commissions on memberships or all your hard work goes to nothing and you're making less than you could at McDonald's and you have to start over for the next pay period. $750 of commissions on memberships works out to be about 2 memberships per day. So hopefully you can work every single day or have a ton of Facebook friends to harass. They'll keep telling you you're so close to breaking draw and that you need to just stick with it. "Your VP loves you and has a spot waiting for you!" Two months later you're still making minimum wage and no one is helping you break draw because management is too busy worrying about making their bonuses and gossiping about their personal lives with members, each other, and on the phone with other managers. The clubs have no break rooms, so I hope you like eating cold food or going out to lunch every single day. Going out could get awkward because the day before you went to every restaurant begging people to come try the gym "for a free week!" Hopefully you're lucky enough to be there when the health department shows up to check the locker rooms after receiving complaints, that makes your day more exciting. Then you can listen to your manager throw the OM under the bus to everyone even though she just doesn't have enough janitorial coverage. Don't worry, he'll act like he's her best friend later in the day. If you have a college degree and are considering working at LA Fitness, keep grinding on job boards because there is definitely something better out there. Unless you really want to work hard to be promoted to weekend general manager and have to work every single night and weekend. If you decide to take the job and later quit, make sure you don't give them two weeks notice. They will make your life even worse, shocking because it was already so bad. They will never let you talk to a prospective member. They will ignore you. They will gossip about you to your VP, but of course since they crouch down behind their computers at the desk behind you, you obviously won't be able to hear them. And finally they will tell you to just go home, quite relieving actually because sitting in that toxic environment is quite stifling.

1.0
Oct 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Very little. Good starter job. I am struggling to find 20 words to be positive about in this review. is this enough?

Cons

1. Only paid when you train. 2. That rate is $6 per session. 3. You will be expected to do sales job for free. 4. You will be expected to clean for free. Serious cleaning, not just picking up weights. 5. The company will attempt to steal every penny that you earn. 6. You have to call hr to be paid for working on holidays. 7. You have no control over your rates, or retaining clients. 8. Three separate departments in one building, none talk to each other. 9. You will be transferred instead of fired. When you can't arrive on time, you are considered a self termination. 10. Expectations will be set almost unreasonably high with zero training or instruction. 11. Your clients will be locked into an extremely shady contract that only guarantees the company will be paid. 12. "Master trainer" is only a marketing term. It only applies to people that have been with the company for an extended period of time. Actual master trainers are still payed at the same $6.00 per session rate until they build up enough clientele. 13. Trainers are the bottom of the hierarchy chain of this company. You can and will be replaced whenever they choose. 14. Basic trainers are expected to have 20+ hours available, master at 30. You will not be paid for this time unless you train people. That is a part time job worth of no money if you are at a quiet club. 15. Benefits are only for upper management. 16. Pay days are arbitrary and based on factors like if they feel like it.

4.0
Jun 4, 2015

Club Pride (Janitor)

Recommend
CEO approval
Business Outlook

Pros

Well after reading all the reviews I'm actually pretty stoked on my position. I work as a "lead janitor" at a newer facility. Some of the pros are -Free gym membership -Vibrant & energizing atmosphere -Don't have to deal with sales quotas or clients. -Guaranteed 40hrs a week at $12 an hour. I recommend this position to anyone who isn't afraid of hard work. Yes your constantly moving and cleaning, but that just makes time pass by really fast and keeps you active. You also get benefits after your probation period is over.

Cons

Management seems to be very frugal as far as supplies. I've had to improvise on many things due to running out or not having the right tool/cleaner.

Viewing 13 - 15 of 5,910 Reviews

Glassdoor has 6,058 LA Fitness reviews submitted anonymously by LA Fitness employees. Read employee reviews and ratings on Glassdoor to decide if LA Fitness is right for you.