LA Fitness reviews

THE PAY, & the experience as a whole could be better. As an Ops. Mgr, you have to run the entire club, while simultaneously being the front desk receptionist. It was the worst, and hardest part to me. You're trying to make a 1000 collection calls per day to generate commission for yourself, scan members in , answer incoming calls, manage staff & call outs, field complaints/requests from members, greet and intro walk in customers/prospects, and breathe all at the same time.

If you are a sales-driven, cut-throat/competitive person that can handle constant complaining without letting it get to you, go for it. OTHERWISE: -Your commission is heavily based on clearing up bad accounts (declined credit cards). If you and your staff don't overly harass customers with phone calls (collections), your paycheck will be low. -If you can't make your collection goals, your staff hours are "taken away" leaving you to do more work and receive less support from your staff (and less man power to make these calls in the first place). -Low pay causes part-time staff to not care about showing up on time, doing their jobs or even showing up at all. You have to be a certain type of tenacious manager to 'motivate' them to make calls or else they will be as miserable as you. -Customers are always complaining and yelling at you for everything; you're a sounding board and you can't do anything about it but smile and apologize. -Many customers are dirty and don't care about basic hygiene; they expect you to clean up their messes (but you do - I've cleaned up hair and filth everyday and just learned to deal with it). -No holiday fun (it's "offensive"), no appreciation events, no team bonding; upper management thinks that just because you still have a job is a benefit in itself. -When sales fabricates or "forgets" to tell customers certain things just to get a deal, you have to handle the backlash. -Pay is low for what you deal with- especially in California. I have never worked so hard to get so little pay while getting yelled at by management and entitled customers. -Un-paid overtime: OM's work "40 hours; no more, no less." LOL I have put in TONS of overtime; picking up slack from careless employees, trying to get all your duties done while being customer service King/Queen and training your staff, and making clear-up phones calls. You can't get this done in 8 hours if you're by yourself at the front desk. Oh and your sales team won't help; they hate the front desk (and I can't blame 'em)! -Perfect Product: 3 times a year when some VP comes in and "audits" your club. It's supposed to be a "team effort" to clean up your club, but realistically no one cleans except you and your janitors, and you sure as hell aren't paid overtime for it. If you get lower than a 90%, you're "job is on the line." -Upper management is constantly micro-managing you on everything from credit card clear ups, Yelp reviews, angry customers, schedules, appearances, and if you (GOD FORBID) take a little extra long lunch because you get to work at 6AM to make collection calls (to make your GOALS) and leave at 7 PM (to deal with everything you couldn't get to). I know, I seem like I have bad time management and can't deal with retail but I will say: I have worked at many companies before this (I'm older than most OMs) and let's just say this was the most stressful and disorganized job I've EVER had. TO SUM IT UP: You cannot be a sensitive, caring person here; you have to be money-driven, have NO children or outside life, and have the energy and time to put everything into this low-paid, mid management position that deals with all the BS while VP level and up gets to reap the benefit$$$. GOOD LUCK!