Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has been stable over the past 12 months.

How satisfied are employees working at Massage Envy?

39% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1443) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (362) , Sales Associate (263) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (81) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"Flexible schedule and discounted services" ((in 298 reviews)); "It is a great cause and some of the people are great." ((in 273 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 256 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 253 reviews)); "Free Massages and Facials... Getting to know the therapists and front staff... Discounts on products" ((in 220 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 833 reviews)); "Poor management and they dont care about their employees or their clients" ((in 626 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 250 reviews)); "if bad manager or owner it will be a nightmare." ((in 176 reviews)); "The commission was low compared to other service professionals’ rates and they didn't care much about customer or employee feedback" ((in 80 reviews))

Massage Envy reviews

3.1

39% would recommend to a friend

(7,406 total reviews)

Todd Schrader

44% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Career opportunities

2.6

Compensation and benefits

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

May 29, 2026

Great team but lack of autonomy and drama

Clinic manager

Recommend

CEO approval

Business Outlook

Pros

Great team to work with, nice benefit of free massages

Cons

Owners are always afraid of being sued so you don’t have a lot of autonomy to make the right decisions for your staff, a lot of drama, terrible work life balance

Massage Envy Response

2w

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

5.0

May 27, 2026

Supportive culture and growth opportunities, but tech issues exist

Business manager

Recommend

CEO approval

Business Outlook

Pros

As the Business Manager for Massage Envy In Dr. Phillips. I’ve had the opportunity to see firsthand how much our team truly cares about both our clients and each other. What makes this workplace special is the culture of support, growth and collaboration that exists every day. Leadership is supported by the Franchisee so much which fosters an environment focused on personal and professional development. Our providers are passionate about helping clients feel their best and making rewarding contributions to the clinic. I’m proud to be part of a team that prioritizes wellness, professionalism and genuine care in everything we do.

Cons

The technology can be challenging when they do updates on services and protocols. Also there are a lot of location in our area which makes it hard to stand our as an individual location.

Massage Envy Response

2w

Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location is a positive one.

1.0

May 27, 2026

Good tips and commission, but unclear pay structure

Lead esthetician

Recommend

CEO approval

Business Outlook

Pros

Great for tips and commisson

Cons

Doesn't make it known you are only paid per client and not every hour clocked in. Also no insurance benefits until a year on the job but advertising benefits

Massage Envy Response

2w

We are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience that each provides is unique. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

Viewing 16 - 18 of 7,406 Reviews

Jobs at Massage Envy

Front Desk Sales Associate

Front Desk Sales Associate

Peachtree Corners, GA

Massage Envy

Massage Envy reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great team but lack of autonomy and drama

Supportive culture and growth opportunities, but tech issues exist

Good tips and commission, but unclear pay structure

Jobs at Massage Envy

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