Massage Envy reviews

Not well managed at the front desk. Very high turnover, causing constant mistakes and frustrations for clients and therapists. They hire very young front desk, pay them nothing, and then expect top tier sales results, and have at times resorted to immature abusive tactics like taking their chairs away and making them stand all day & forcing them to come in at 7 am every saturday for demoralizing sales meetings for weeks on end. They have no dedicated scheduler, or customer service agents, the sales staff at the front have to try and play too many roles and it often results in issues. It is an ok job being a massage therapist here, but they are very cheap on raises here, even for their top therapists who make them money. There is a high turn over rate in management as well, as there seems to be way to much micromanaging that makes the current manager feel unappreciated, undermined, and overwhelmed, managers last about a year maybe 2 here. Good place to get experience, then move on.

Underpaid and overworked. Understaffed because the turnover is too high for front desk because they don't pay enough and offer benefits. Usually understaffed for assistant managers. Benefits package was a joke. Hours expected to work per week turn your salary into somewhere around $15.00 an hour. Be prepared to be a slave to your cell phone as all of your front desk associates and massage therapists will text you non-stop day and night on the phone the company doesn't help you pay for. (40 people texting you when they are sick or have questions. Fun stuff.) Franchisees cry that the profit margins are too low to pay you for the 60+ hour work weeks you put in, yet they live in multi-million dollar homes, own multiple locations and drive expensive cars. You will get screamed at over massages multiple times every day. Your employees will hate you because you can't make their life better for them since Massage Envy is the problem and you can't change how little they pay, how they handle sick days, non-existent PTO, etc. Get ready to show up at the clinic on your day off when someone claims that they were fondled during a massage and you need to take a report for corporate about it. Get ready to be responsible for the sales numbers of the people at the front desk that you don't have enough of and don't have time to train because you're dealing with customers, answering phones, managing massage therapists, changing light bulbs, doing payroll, ordering supplies, etc. Bottom line is that this company pays crap and everyone hates it. The employees feel robbed and so do the customers. High pressure sales to make your numbers. You'll rarely make the manager bonus that they tell you you will make. You will attend lots of meetings about how to make this better and when you offer simple solutions like pay more and offer benefits you will just be told that can't happen. Lose lose for everyone involved.