Massage Envy reviews

Being booked is not an issue but being booked correctly is. Being an LMT is hard on your body and certain clients need more than what you can give. Which having so many LMT to choose from here shouldn't be an issue to get them with the right LMT, but you find yourself getting clients who ether want more pressure or a modalitiy that you do not do. It gets frustrating having to repeat yourself at least once or twice a day. Especially when the front has a sheet right under the keyboard showing them exactly everything they need to know about all the LMT there. Getting the issue fixed is hard and typically nothing is done and told to just do what we can do. Which is very hard when your in flied of customer service and you want to give your best to the customer which should start from the moment they call to book, but the ball gets dropped at the front and then the LMT are just supposed to deal with there mistake. Sometimes you can get the booking error fixed but you get attitude from the front or manager. When it comes to the store manager knowing about massage therapy and medical contraindications you can just throw that idea out the window. They know very little so make sure you check all medical forms carefully front and management miss a lot. Don't get me wrong you make money here and tips typically make your paycheck, but some of these cons could cost you a license if your not careful.

- Very high, and a lot of times unrealistic expectations from management/franchisee - Employee experience is highly variable since each location is owned and managed by different franchisees - Some locations are poorly ran by owners and managers who have no experience or knowledge about the industry - At the end of the day, it is a corporation/franchise, so the bottom line 1st priority will always PROFIT, PROFIT, PROFIT.