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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Aug 7, 2024

I Want to Bang my Head on a Wall

Recommend
CEO approval
Business Outlook

Pros

> Unpaid time off > Flexible

Cons

> There are "policies in place", but when I try to enforce/follow a policy, another manager "helps out" and turns a blind eye and overrides it. So what are the point of policies? Why are we picking and choosing when to follow them? > Toxic environment > Lots of workplace drama. Management doesn't seem to care and doesn't try to find solutions for any of it. > Very short staffed > Workload is way too much (other companies have different departments that do certain things that way everything runs smoothly. Here you are responsible for EVERYTHING! Especially if you are cross trained! You have to pick up calls, sell glasses, book appointments, check insurances, inspect glasses, do adjustments, pre-screen patients, deal with contacts, and so much more!) > They care about numbers more than employees > There is so much paper work that the company expects you to fill out > Work holidays > Favoritism > Processing things through HR takes ages. It takes way longer than it needs to and it's ridiculous > There is no work-life balance. You don't get a set schedule. One day you could work mornings, the next you could work the closing shift, then the next you could be mid shift. It is not consistent. > Higher ups have too high of expectations. They don't face reality. It's just too much. > There is so so so so much more that I cannot think of... but imo, AVOID THIS COMPANY.

1.0
Apr 24, 2024

The worst

Recommend
CEO approval
Business Outlook

Pros

I really do not have any positives. Maybe the pay

Cons

LensCrafters culture is the worst

3.0
Apr 6, 2024

It's fine

Recommend
CEO approval
Business Outlook

Pros

They pay better than most other optical retail businesses.

Cons

Corporate is really heavy handed so the work can be super stressful. The micromanaging can be a bit much at times. Very demanding schedule, we are expected to work nights weekends and most holidays. It's difficult to maintain a health work/home life balance.

Viewing 148 - 150 of 2,633 Reviews

Glassdoor has 2,668 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.