Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (54) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 162 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 162 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 100 reviews)); "Coworkers are great and nice" ((in 73 reviews)); "You get one pair of free glasses and eye exam for every year you're there." ((in 59 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 148 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 87 reviews)); "Long hours and sometimes rude patients" ((in 79 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 63 reviews)); "Commission is low and only eligible when goal is met" ((in 63 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Dec 11, 2024

Awful Upper Management

Store market manager

Recommend

CEO approval

Business Outlook

Pros

We had health insurance, we got a free pair of glasses each year

Cons

We did not have vision insurance. Bizarre considering it is a vision insurance company. Associates and their family would receive an eye exam each year. This did not cover a contact lens exam, glasses or contact lenses. We received a 75% discount about 4x a year, not to exceed $2,000 in product per family. There is no work life balance. My RM would call & text all day on my days off, even if I was on PTO. The expectation is that you live there.

1.0

Oct 11, 2024

Micromanagement culture with no focus on people

Zone vice president

Recommend

CEO approval

Business Outlook

Pros

Discount on glasses is decent, lots of exclusions

Cons

Micromanagement Managers work all days and team is not leveraged Work life balance is poor Do not like independent thinkers

1.0

Oct 8, 2024

An illusion; a facade

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

1) 1 free pair eyewear each year, 2 every five years. 2) Strong brand identity 3) Grossly secured with business sustainability

Cons

1) Company decisions reflect a self-fulfilling prophecy mindset; they think that customers want specific products but in reality they pressure their retail workforce to upsell and build these results to match their predictions. (e.g. customers prefer high-end lens enhancements over 1-hour/same-day service) 2) Make one mistake and you feel like your job is on the line. 3)The experience is that you must be perfect and anything less and you are incompetent.

Viewing 145 - 147 of 2,633 Reviews

Jobs at LensCrafters

Sales Associate LensCrafters

Sales Associate LensCrafters

Sales Associate LensCrafters

Sales Associate LensCrafters

Stati Uniti d'America

$18 - $26 /hr

(Employer provided)

View job

Sales Associate LensCrafters