LensCrafters reviews

Well first off, the company changed their commission structure at the beginning of the year, which affected everyone that interacts with the customer, Dr's included, if you work at an employed location. Some associates have taken a significant pay cut due to it. All it has done is bring the morale down in the stores, and make associates feel like they are not valued. This seems to be the case, every year. They take more and more away, from the people who are face to face with the customer, and are the reason LC is still in business. Also, every time the company launches a new system, to supposedly make our jobs easier, it makes them harder, because nothing ever works properly. The goals, that are given to each store, are ridiculously unattainable. And then you get belittled, for not making your goals, by your manager, as if the store made $0 dollars. There is no work life balance, because you are expected to work every weekend, and holiday. Whenever, kids are off school, you are expected to work more, because they claim it's a peak time. So if you have children, good luck ever spending time with them, when they are on breaks.

They micromanage everything you do, and track everything! From how many email addresses you obtain, to how often you use an ipad with customers. There is about 30 goals that you are held accountable to, on a daily basis. You never know what the business focus is, or their vision, because it changes on a daily basis. Whenever they roll out new initiatives, it is so unorganized They never set you up with the tools you need to do your job. Especially if you are a new hire, they just throw you in, and expect you to learn as you go. The sales goals are extreme and a lot of times unattainable. If you do not achieve your sales goal, they treat you like dirt, and make you feel like your store made 0 dollars, that week, even though you brought in thousands of dollars. They are constantly cutting payroll hours, leaving no associates to work on the sales floor, which upsets customers, and they wonder why they are losing 10,000 customers a year. It's because there is no one on the sales floor to help.