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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Eyewear discount, eye exam provided to employees, occasionally there will be contests you can win based on sales, flexible scheduling for students or people with other jobs

Cons

In the last year, the company has really lost touch with the people that buy and sell our glasses. The eyewear is overpriced and has no obvious benefits over competitor lenses other than frame selection. Which brings up another point-although we have many frames to choose from, they're all the same style and shape. We do not have enough variety in terms of providing for people with smaller or bigger faces. Upper management now requires sales associates to track literally everything you could think of on top of taking care of customers, maintaining the store, creating personal relationships with patients. You must fill out a plethora of forms which have no real purpose other than to give you meaningless busy work. They also have restructured commissions each year which have only caused them to dwindle gradually over the years. While our old POS system had many bugs to deal with, it was able to track anything you might need better than the new one. They also fail by only offering 1-2 full time management positions and hiring everyone else at part time. This leads to high associate turnaround and means you are constantly having to train new associates that may have limited optical experience. Our store is given so few hours for payroll that one associate typically works alone for the final 2-3 hours of the day, which is super inconvenient. This company used to be great to work for, but now they only care about their bottom line.

3.0
Mar 29, 2017

Lab Tech position

Recommend
CEO approval
Business Outlook

Pros

Training is provided and discounts are offered on perscriptions.

Cons

Turnover rate seems high. Experienced two store managers during my time there. Also, the company caps the amount of hours avaliable to employees so full-time employment may never be an option.

1.0
Oct 17, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to work with expensive machines that most companies would never trust someone inexperienced to work with. You MIGHT get a chance to learn something about optics and physics if you ever get one second to step away from machines/computer/phones.

Cons

Everything else about this company is absolutely horrific. The turnover is so incredibly high that by the time you train a tech to a competent enough level that you can let them be by themselves to run machines in the lab... another one quits or gets fired. It is inevitable. Because of this, if you are a full-time tech or have any responsibilities higher than a 20-hours/week high school kid, you will never have any freedom. You will have to cover for every call out, because if you don't your next work day is going to be absolute hell. There is not time to do basic maintenance on the machines to keep them running longer than a couple months before they inevitably break, either a part that requires hours of work to replace or break completely. So you have to wait days at a time for the replacement while work piles up. It is impossible to keep up with the work load with such high turnover, old machines that are in desperate need of being put out of their misery, and no help from management. Now this is without even touching on the fact that corporate pushes the "Glasses in 1 Hour". Every single day is the most stressful day of work you could ever have. People breathing down your neck about not completing jobs on time when it is physically impossible to do so. Your bonus pay suffers as well when you are not able to meet impossible goals set by people who "run their stores based off of numbers in a binder." <--- That is a quote from a regional manager overseeing at least 30 stores one of which is $4mil/year.

Viewing 109 - 111 of 2,633 Reviews

Glassdoor has 2,668 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.