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LensCrafters

Part of Luxottica

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Not as great as it used to be - Processing Technician/Eyewear Consultant LensCrafters Employee Review

2.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Eyewear discount, eye exam provided to employees, occasionally there will be contests you can win based on sales, flexible scheduling for students or people with other jobs

Cons

In the last year, the company has really lost touch with the people that buy and sell our glasses. The eyewear is overpriced and has no obvious benefits over competitor lenses other than frame selection. Which brings up another point-although we have many frames to choose from, they're all the same style and shape. We do not have enough variety in terms of providing for people with smaller or bigger faces. Upper management now requires sales associates to track literally everything you could think of on top of taking care of customers, maintaining the store, creating personal relationships with patients. You must fill out a plethora of forms which have no real purpose other than to give you meaningless busy work. They also have restructured commissions each year which have only caused them to dwindle gradually over the years. While our old POS system had many bugs to deal with, it was able to track anything you might need better than the new one. They also fail by only offering 1-2 full time management positions and hiring everyone else at part time. This leads to high associate turnaround and means you are constantly having to train new associates that may have limited optical experience. Our store is given so few hours for payroll that one associate typically works alone for the final 2-3 hours of the day, which is super inconvenient. This company used to be great to work for, but now they only care about their bottom line.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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