LensCrafters reviews

Lack of management, favoritism, did not follow through with what was promised. Overall while being employed there I was unhappy with the lack of training and management style. The store manager would expect everyone around her to train the new employees and when asked a question she made it apparent that "you should know this" or would give you some type of attitude. Unfair treatment. The turn over was high. Originally was hired as a lab tech, they kept me on the retail floor to sell, even when i expressed that I wanted to be in the lab and they needed extra hands. Also didnt help when new hires were getting paid more than I was when they had no experience. Unfair removal of supervisor codes. When asked why she completely ignored me as if i was invisible. Store manager scheduling was unfair, when it was black friday or Christmas eve, she had the entire staff work expect for herself, when asked why she said, "I just dont work on Holidays". Because it was a sales position, they PUSH YOU to sell multiples, and upsell. HIGHLY quota driven. Conversion happens everytime someone walks through the doors, if that number doesnt match the amount of sales that day, quota goes down, which makes it hard to meet goals, since 1. its in a mall. 2. not everyone is ready to spend $500 that day 3. not everyone is interested in buying pairs of glasses. I once had the highest sales in the store and the manager asked me how much i made on my check.....

No more labs in DFW. They say put the customer first, but are only looking at the sales and if goals are met. Always changing things without giving proper hours to help cover the changes that need to be made. Lens pricing is outrageous, compared to other stores around the area. Wants you to get the sale but won't match price in many cases. When your store gets a new GM, they never know what they are doing. Also even if you have lots of retail experience and optical experience, your pay will suffer.