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LensCrafters

Part of Luxottica

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LensCrafters Lab Associate reviews

2.7

18% would recommend to a friend

(176 total reviews)
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Alfonso Cerullo

13% approve of CEO

12% positive business outlook

Lab Associate employees have rated LensCrafters with 2.7 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Lab Associate professionals have an average working experience there. LensCrafters is rated 25% below average by Lab Associate professionals compared to other employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

176 reviews
2.0
Jun 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Never a dull moment. I’ve worked at various locations as a Certified Tech and ended up as a Lab manager during my last years. I’ve created many friendships from this company and still in touch with them to this day.

Cons

You have to be pretty good at multi-tasking to survive. It was never a career goal for myself but I made the most of it. I’ve worked with mostly great and awesome folks but I’ve also dealt with the not-so-great-HR-moment one(s). It’s not a terrible place. Just not for me.

2.0
Jun 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits ok, pay is not terrible but also not good. Free pair of glasses. Is a good place to start in the industry and can be a gateway to other healthcare careers including sales, manufacturing, and management. Flexible hours for those in school or second jobs.

Cons

Pay is not good, across the board. Lowest paid sales people have a base pay that is not a living wage. Commission does not consistently make up for this as the goals are not reachable. Highest paid store managers are underpaid for the level of work they accomplish. Very micromanaged and too competitive. Company does not seem to be actively investing in improving working conditions and many people are leaving and have left for simpler work that pays better or even just leaving because of generally poor working conditions including hours. Hours shift constantly. You are both an opener and a closer and never have a consistent schedule, making life difficult to plan which greatly effects workers lives. Stores are in embarrassing shape and many have not been updated for over a decade. All of this adds up to working conditions plagued by constant turnover, inconsistent hours, low pay, low moral, competitive and toxic sales vision, dated and old stores in bad condition, labs with 25 year old machines that are run to failure and then replaced with old and broken machines. A single store can have a revenue of 3 million $ and you are left wondering where is all of the money going? Could be amazing but company priorities are very regressive.

3.0
May 29, 2022
Recommend
CEO approval
Business Outlook

Pros

-pay was decent (higher than minimum wage) -they hired ex-convicts -good discounts for employees

Cons

-minimal training -random work like mopping, sweeping, cleaning bathrooms -coworkers who were douches

Viewing 37 - 39 of 176 Reviews

Glassdoor has 2,672 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.