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LensCrafters

Part of Luxottica

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LensCrafters Lab Associate reviews

2.7

18% would recommend to a friend

(176 total reviews)
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Alfonso Cerullo

13% approve of CEO

12% positive business outlook

Lab Associate employees have rated LensCrafters with 2.7 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Lab Associate professionals have an average working experience there. LensCrafters is rated 25% below average by Lab Associate professionals compared to other employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

176 reviews
2.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

You get to have a free pair of glasses every year you work. If you go for the ABO Exam and pass, they'll reimburse your exam fee. The medical coverage is pretty good, although my co-pays just went up this year. Some of my co-workers are some of the nicest people I've ever met. It does attract people who care about other people, to a certain extent.

Cons

The management is barely capable of doing their job. If you're part-time, you are not guaranteed any amount of hours, except for eight hours within a 13-week period. The management has too much of a "closed-door" policy that invites gossip and distrust among fellow workers. They explain it away with "the confidentiality clause." When I say "distrust," it means I don't trust the management. The distrust is fueled by the management's hypocrisy. One day they'll write up an associate for being late, and the next day they stroll in thirty minutes late for their shift, taking advantage of their salaried status. There is hardly any room for advancement in the company, especially if you're a lab tech. Either you're the lab tech or the lab manager. If you happen to have become a lead tech, you're doing the work of a lab manager but not getting paid for it. Forget about becoming a lab manager because there is probably some other person who's been at this longer than you have, and has deluded themselves longer than you that they could get the position. The machines are always in need of cleaning up and maintenance. Of course daily maintenance is part of the job -- that's understandable. But even the lab manager doesn't always know what to do when certain things break. It seems it's too much trouble or too much money to get things fixed in a timely manner. It makes it feel like we're working too hard for too little.

3.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are worth it, I find it hard to believe i could get all the health coverage I do somewhere else at a pretty reasonable amount. I have 6 years whith the company and get 4 weeks paid time off plus holidays. I dont think i would have the same benefits or time off that i do now if I was at a private practice. Its a great start in learning the industry, frames, lenses, budgets, lab work , retail operations, management training, if you pay attention to the workings of the company you will have a great opportunity to excell in the company or starting a private practice.

Cons

The biggest thing is if you are hourly the amount of hours you get change. With this economy you either perform or you dont get the hours, and at different times of the year there a very few hours to give. So the ones that do perform well get overworked due to the strict guide for hours. Store managers have final say in how upper management sees store associates, so if they arent level headed and react emotionally to everything first. Good luck breaking the picture that have painted of you with upper managment. There are good regional managers out there but you will really have to work to be heard.

Viewing 175 - 176 of 176 Reviews

Glassdoor has 2,671 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.