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LensCrafters

Part of Luxottica

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Low tier experience - Lab Manager LensCrafters Employee Review

2.0
Jun 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits ok, pay is not terrible but also not good. Free pair of glasses. Is a good place to start in the industry and can be a gateway to other healthcare careers including sales, manufacturing, and management. Flexible hours for those in school or second jobs.

Cons

Pay is not good, across the board. Lowest paid sales people have a base pay that is not a living wage. Commission does not consistently make up for this as the goals are not reachable. Highest paid store managers are underpaid for the level of work they accomplish. Very micromanaged and too competitive. Company does not seem to be actively investing in improving working conditions and many people are leaving and have left for simpler work that pays better or even just leaving because of generally poor working conditions including hours. Hours shift constantly. You are both an opener and a closer and never have a consistent schedule, making life difficult to plan which greatly effects workers lives. Stores are in embarrassing shape and many have not been updated for over a decade. All of this adds up to working conditions plagued by constant turnover, inconsistent hours, low pay, low moral, competitive and toxic sales vision, dated and old stores in bad condition, labs with 25 year old machines that are run to failure and then replaced with old and broken machines. A single store can have a revenue of 3 million $ and you are left wondering where is all of the money going? Could be amazing but company priorities are very regressive.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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