Eataly reviews

2.9

30% would recommend to a friend

(754 total reviews)

Andrea Cipolloni

26% approve of CEO

21% positive business outlook

Eataly has an employee rating of 2.9 out of 5 stars, based on 754 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Eataly employee rating is in line with the average (within 1 standard deviation) for employers within the Vendita al dettaglio e all'ingrosso industry (3.4 stars).

Reviews by job title

754 reviews
2.0
Dec 17, 2012

If you love yourself at all avoid working here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts on expensive italian gourmet foods.

Cons

During Hurricane Sandy they requested we use our own vacation time to cover a week lost of wages. This was for the hourly rate employees only, some 500 people. Salaried employees a small minority got paid. Some employees did not have vacation time at all which meant they would have to 'eat it' for that week of no power and no work. Eataly management "did not consider" paying employees at all at first. After about two weeks they gave everyone a flat rate, many at a lower rate than usual. Eataly NY does not give recognition, credit or value to the people that are doing great work and want to move ahead. They have consistently lost great people in all departments because of the refusal to give raises or better positions. Most departments in the store and cafe (not the kitchens) have no form of hierarchy therefore you will be stuck in a position even if you are overqualified and have done great work before until one is created for you or someone leaves (both highly unlikely). If you're not invited to happy hours with corporate don't expect to get recognized for your work here. They believe and quote, "Everyone is valuable, but not necessary." Communication issues abound. No one communicates what is going on resulting in double-work, delays and mistakes on the regular. Plans large and small are haphazardly put together by people playing at running a business. A job is a job, but this place is best avoided if you care about your well-being. Even Chefs have cried in bathrooms cursing this place. The worst family meal I've ever seen too. No one cares about anyone here.

1.0
Dec 4, 2025

If you care about your career, don’t waste your time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility / hybrid work model

Cons

Another reviewer really said it best - so I’m going to quote them again in effort to amplify their points, because they are an exact representation of what it’s like to work for this company. If you care about career development, want to be taken seriously, included in meetings and projects, and want to be respected at work in general - this is NOT the place to be. Run - they don’t deserve hard working team members. You will be taken advantage of and ignored. “If you're not an Italian male, you can expect to hit the glass ceiling pretty quickly. But this absolutely exploded once the new leadership took over. I have seen countless unqualified people be promoted or hired for senior and executive roles over far more qualified and capable tenured employees. (Is it a coincidence that the vast vast majority of those promotions were given to Italian Men?). In addition to misogyny (and also racism), the new ownership (Investindustrial) has no care for quality (either of product, or quality of life for their employees) and definitely has the philosophy of "burn 'em and churn 'em". It is a complete boy's club and they will protect each other at all costs. Any work you do that is above and beyond will be unappreciated to your face, but then will be taken and used by corporate and then presented as if it was entirely their idea and effort.”

2.0
Nov 3, 2025

Lead

Recommend
CEO approval
Business Outlook

Pros

No late nights, easy to begin and end shifts

Cons

No tips, pay could have been better. Worked 60+ a week.

Viewing 121 - 123 of 754 Reviews

Glassdoor has 989 Eataly reviews submitted anonymously by Eataly employees. Read employee reviews and ratings on Glassdoor to decide if Eataly is right for you.