Deliveroo reviews

3.4

54% would recommend to a friend

(1,757 total reviews)
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Miki Kuusi

58% approve of CEO

41% positive business outlook

Deliveroo has an employee rating of 3.4 out of 5 stars, based on 1,757 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Deliveroo employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Apr 18, 2024

don't recommend

Recommend
CEO approval
Business Outlook

Pros

used to be one of the best companies to work for and has become one of the worst.

Cons

Deliveroo used to be an amazing company, but it has become the worst place to work at. The decision to fire some of the most talented managers marked the beginning of its downfall. Now, employees are constantly stressed, feeling like nothing more than a number in the company. While there's nothing inherently wrong with the CEO, it seems like a lot of things are happening without his knowledge. Many managers have started taking advantage of employees, making them work harder and do double the amount of work that isn't even part of their job description. The salary is abysmally low, and they lie about opportunities for growth within the company. They're also trying to get rid of fully remote employees without providing any support, giving them only one month's notice. It's a disappointing and disheartening environment to be in. I have never seen a management this ruthless before, in firing people.

2.0
May 30, 2023

Poor exec leadership and values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salaries are reasonable and what you'd expect with a company of this size. Good work/life balance for myself and the team I sat in, however from speaking to colleagues I think this depends on luck which team you're in! There are many skilled and talented individuals working here who I still consider friends.

Cons

Routes for progression and increasing salary are not clear at all for more niche roles so nearly impossible to work your way up. Even though I received regularly good performance reviews for years whilst I worked here, the assessment process isn't very transparent. It became transparent the longer I stayed here that leadership have no clue what they are doing and keep shifting goals and priorities with poor communication across the business - Will Shu really should pass the business on to someone with more business acumen, as he is out of his depth. The company showed little respect for staff throughout both rounds of redundancies (I was there for both), including the CEO Will, where on the day hundreds of employees were being let go he was sharing content about other things around the business with no consideration for how everyone around the company was feeling. I would not recommend working here if you want to be respected individually rather than your output, I personally stayed for as long as I did as it provided job security and salary throughout the pandemic as the business boomed.

1.0
Aug 16, 2024

Disappointing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

nice office, if you're into that.

Cons

It started off well, but I eventually had to leave due to the lack of opportunities for progression. No matter how well you performed, it was always the same story. The RTO policy was managed incredibly poorly. The low point was when the Chief People Officer scolded everyone like a headmaster for not following the policy, revealing that they had been secretly monitoring it all along. I've come to realise it was naive to expect a positive experience from an employer that treats both its riders and customers so poorly (just take a look at Deliveroo's TripAdvisor score). Given that, why would the experience be any different for an employee?

Viewing 37 - 39 of 1,757 Reviews

Glassdoor has 4,113 Deliveroo reviews submitted anonymously by Deliveroo employees. Read employee reviews and ratings on Glassdoor to decide if Deliveroo is right for you.