Deliveroo reviews

3.4

54% would recommend to a friend

(1,757 total reviews)
avatar

Miki Kuusi

58% approve of CEO

41% positive business outlook

Deliveroo has an employee rating of 3.4 out of 5 stars, based on 1,757 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Deliveroo employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Feb 15, 2024
Recommend
CEO approval
Business Outlook

Pros

- Some great people to work with - Lots of highly curated training material - Great wellness benefits - No unnecessary meetings - Good flexible working arrangements - Good atmosphere in the office

Cons

- Not much communication between product designers and devs - People are stretched too thin, often working in multiple projects simultaneously and juggling the planning of the upcoming projects at the same time. Long hours are too frequent. - Depending on your role there might not be much of a chance for career progression. Performance reviews are a box ticking exercise without pragmatism for the reality of the role. Even when going above and beyond you still get average reviews if not doing certain things because of things outside of your control. - Sketchy hiring practices. They advertise roles as being L5 but then always offer at L4 instead citing lack of good enough skills in this or that area. - The codebases are monolithic free for alls where over the past 5 years or so each team has implemented their own way of doing things without a care for consistency. - Having big talks in an open space in the middle of the office is a big distraction if you need some peace and quiet to focus. - Some teams don't really have a sense of "team", not much of an atempt to do team building either.

2.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Good work culture; Most people are nice and considerate; Good benefits such as free delivery, free food, monthly gym allowance, and work-life balance.

Cons

Terrible remuneration (salary & increment): overall remuneration DOES NOT match employees' efforts and the company's constantly asking for more. Workplace bureaucracy and injustice: Works were done with minimal recognition and credits are often been taken by the "more favorable" employee; Management saw it but decided to do nothing. The "more favorable" employee ended up being promoted. No internal communication: Though HR implemented a channel for employees to express thoughts and suggestions anonymously, all the comments were seldom presented to related departments and the upper management doesn't care what exactly goes on on a slightly granulated level. Don't expect support from them. Unreasonable team organization: with newer management additions to the company, many teams underwent restructuring. Though most of the new arrangements make sense, some from certain teams are extremely unreasonable and even presented more obstacles to current employees' career progression. No clear career path: Though the company was great once new structures were in place, the career path is no longer clear in this company and the culture has skewed further away from that adopted by all other markets. Terrible organizational skills: Projects are always pushed out without internal alignment on the timeline or additional assessment of the plausibility of each project. Upper management doesn't care if employees are suffering because of their lack of organization and logic. No strategy whatsoever and the market success is solely built upon exploiting extremely skilled employees and the demand for delivery service.

1.0
Sep 10, 2020
Recommend
CEO approval
Business Outlook

Pros

The free food? I am struggling here. Used to be that you could put "interesting and talented colleagues" but they've all left.

Cons

Leadership are in total chaos and have a really hard time prioritising a business project for more than a fortnight before doubting themselves and switching track, the communication is poor, with the poorest coming from the CPO, who unfortunately is responsible for talent. I'd quote some of his tone deaf statements but you honestly wouldn't believe me. Reach out to a long time employee about this. There is also a chronic problem with middle management and "senior" (tenure, not impact) protectionism. TLDR: it sucks to be a talented IC here. Go somewhere else and avoid the burnout.

Viewing 40 - 42 of 1,757 Reviews

Glassdoor has 4,113 Deliveroo reviews submitted anonymously by Deliveroo employees. Read employee reviews and ratings on Glassdoor to decide if Deliveroo is right for you.