Poor exec leadership and values - Anonymous employee Deliveroo Employee Review

2.0
May 30, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salaries are reasonable and what you'd expect with a company of this size. Good work/life balance for myself and the team I sat in, however from speaking to colleagues I think this depends on luck which team you're in! There are many skilled and talented individuals working here who I still consider friends.

Cons

Routes for progression and increasing salary are not clear at all for more niche roles so nearly impossible to work your way up. Even though I received regularly good performance reviews for years whilst I worked here, the assessment process isn't very transparent. It became transparent the longer I stayed here that leadership have no clue what they are doing and keep shifting goals and priorities with poor communication across the business - Will Shu really should pass the business on to someone with more business acumen, as he is out of his depth. The company showed little respect for staff throughout both rounds of redundancies (I was there for both), including the CEO Will, where on the day hundreds of employees were being let go he was sharing content about other things around the business with no consideration for how everyone around the company was feeling. I would not recommend working here if you want to be respected individually rather than your output, I personally stayed for as long as I did as it provided job security and salary throughout the pandemic as the business boomed.

Explore other reviews about Deliveroo

5.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

good people not bad to work for

Cons

nothing really it was pretty ok there

2.0
Dec 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

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