Burberry reviews

3.2

51% would recommend to a friend

(2,061 total reviews)

Joshua Schulman

64% approve of CEO

35% positive business outlook

Burberry has an employee rating of 3.2 out of 5 stars, based on 2,061 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Burberry employee rating is in line with the average (within 1 standard deviation) for employers within the Vendita al dettaglio e all'ingrosso industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Oct 10, 2021
Recommend
CEO approval
Business Outlook

Pros

They are a very responsible employer with good benefits. Free lunches and staff sales were good, but prices have increased. The team was nice, although changed a lot. Most people just trying to get on and get the job done. The hire a lot of graduates and young people, which is a good stepping stone for the start of their working careers. They take a lot of time in sharing information and resources for key discussions points in society (BLM, mental health awareness, cultural and religious festivities across the world). A lot of the staff want to make it work and succeed here.

Cons

Very hierarchical. Never seen org charts 12 people deep before. Lots of middle managements who are unable to make any decisions or sign offs. (that is reserved a select few at the top), so it's impossible to really implement any change. Due to this, everything is essentially a tick box exercise with no real ownership over whether outcome are met to any standard. As no-one has any real ability to implement change, there is a heavy micro-management culture and obsession with very minor tasks and roles. It can be a very suffocating environment. When people lack autonomy, they won't give you any of their creativity. Everything is slow and painful, simple decisions which you would assume could be made very easily, will be fussed over with a lot of dramatics and changes injected, with a lot of interference and 'necessary' interjections from many areas of the business. Departments very reluctant to work together, making a very cold and difficult environment to deliver. Makes it almost impossible to develop relationships and learn other areas of the business. They have some very impressive staff, but seem to be subjugated to minor roles or positions due to managements inability to promote internally rather than recruiting externally. You will wait years and years before you see any potential opportunity for mobility. Many other companies would kill to snap up the talent on a higher salary and better position. Although I say they are a responsible employer, the bottom line is the most important thing. It was inappropriate of them to spend a lot of money on hot air balloons the same week they made redundancies across the business. I found there to be a lot of paranoia amongst colleagues and a lot of mistrust between the business and the workers. Most likely due to experience surveys being advertised as anonymous, which did not stay that way in the past.

2.0
Aug 26, 2021

Hero to Zero Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good 3rd party discounts, staff discount. - Make great relationships with colleagues across all areas. - Service awards.

Cons

- Poor SLT's. - High staff turnover due to aggressive senior management tactics. - Burberry values spoken on large platforms but this is a tick box exercise and not followed through in the organisation. - Promotion is only for the ones that are liked, and this is apparent as groups are formed. - Lots of inconsistences and ineffective processes.

1.0
May 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers, multilingual environment, free fruit, employee discounts, sample sales, yearly bonus, city center new office

Cons

I have been here since the office opened. The customer service was moved from London to Leeds and it wasn’t sale-orientated and this was made clear thoroughly the hiring process. No commission, no sales target. Only vouchers based on personal sales, understandable SLAs to respect for quality and response time. This was completely overhauled as the London management left after a few months. The new senior management decided to heavily push on sale with personal targets while putting in place a heavy quality systems that managers would never be able to respect themselves if they were on the phone; still no commission or incentives apart from gift vouchers (CS annual revenue targets shot from 10m to 30m, for a bit of context). Bear in mind you would earn more or less 20k a year, so must be amazing to be able to purchase a couple of cashmere scarves with vouchers instead of getting paid fairly. Burberry now pays for the living wage (which is great, right) and English speakers’ salary is around 19k. Language speakers be aware: you will be hired to speak English and a second language for the same money. Yes, this is correct. Native foreign speakers are expected to speak 2 languages while being paid as much as those who can only speak 1 language (unless you consider fair £500 difference, a year). Good luck asking for a raise and no wonder the turn-around is extreme. New positions may arise but they are created to suit specific people, as they already know who they want to give promotions to.

Viewing 49 - 51 of 2,061 Reviews

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