Pros
Friendly co-workers, multilingual environment, free fruit, employee discounts, sample sales, yearly bonus, city center new office
Cons
I have been here since the office opened. The customer service was moved from London to Leeds and it wasn’t sale-orientated and this was made clear thoroughly the hiring process. No commission, no sales target. Only vouchers based on personal sales, understandable SLAs to respect for quality and response time. This was completely overhauled as the London management left after a few months. The new senior management decided to heavily push on sale with personal targets while putting in place a heavy quality systems that managers would never be able to respect themselves if they were on the phone; still no commission or incentives apart from gift vouchers (CS annual revenue targets shot from 10m to 30m, for a bit of context). Bear in mind you would earn more or less 20k a year, so must be amazing to be able to purchase a couple of cashmere scarves with vouchers instead of getting paid fairly. Burberry now pays for the living wage (which is great, right) and English speakers’ salary is around 19k. Language speakers be aware: you will be hired to speak English and a second language for the same money. Yes, this is correct. Native foreign speakers are expected to speak 2 languages while being paid as much as those who can only speak 1 language (unless you consider fair £500 difference, a year). Good luck asking for a raise and no wonder the turn-around is extreme. New positions may arise but they are created to suit specific people, as they already know who they want to give promotions to.