Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Mar 29, 2026

Great benefits and cultural exposure, but micromanaged

Cse ii

Recommend

CEO approval

Business Outlook

Pros

Great benefits, exposure to lots of cultures and languages, end of the year party

Cons

Strict micromanagement especially with down time

Booking.com Response

2mo

Thank you for taking the time to share your feedback. We’re pleased to hear that the benefits, multicultural environment, and team experience have been positive aspects of your journey at Booking.com. We also appreciate your honest feedback on micromanagement and how downtime is handled. We understand how important trust and autonomy are to the employee experience, and feedback like yours is valuable as we continue looking at how to better support our teams. The Booking.com team

3.0

Mar 26, 2026

Ok but to much stress

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

U work with international clients. Nice collegs.

Cons

Very rigid procedures. U cannot hepl people in most cases even if u want to. Your mood is going down and fast after the firsr 3/4 unhappy clients. And manangement (brain washed} only look on graphics...

Booking.com Response

2mo

Thank you for sharing your experience. We’re glad to hear that working with international clients and colleagues has been a positive part of your role. At the same time, we’re sorry to hear that stress, rigid procedures, and the overall team experience have negatively affected your day-to-day work. We understand how important it is for employees to feel heard and supported, especially in demanding customer-facing roles. Feedback like yours is important as we continue working to improve the employee experience and the support available to our teams. The Booking.com team

5.0

Mar 20, 2026

Good Company to work on

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

- Relaxing work environment - Work-life balance - Good Benefits

Cons

- Less opportunity to grow

Booking.com Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear that the work environment, work-life balance, and benefits have been positive parts of your journey at Booking.com. We also appreciate your honest feedback on career growth. We want Booking.com to be a place where employees feel supported not only in how they work, but also in how they grow and develop their careers. Feedback like yours is important as we continue improving development opportunities across the business. The Booking.com team

Viewing 46 - 48 of 7,592 Reviews

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(Employer provided)

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