Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 1, 2026

Going downhill

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Relocation benefits High pay for Netherlands Good job life balance depending on which team you’re on

Cons

Management is incompetent from the CEO to senior leadership & there is a lack of urgency in dealing with product issues and customer support. Outdated tech stack with lots of legacy code and there is a lack of innovation because LT are focused on just keeping things barely running. Frequent layoffs of entire teams for “efficiency” which are never ending.

Booking.com Response

2mo

Thank you for sharing your perspective and for recognising some of the positive aspects of your experience, including relocation support, compensation, and work-life balance. At the same time, we are sorry to hear that leadership, innovation, and the overall direction of the business did not reflect the experience we aim to create. We understand how important clear leadership, strong product focus, and meaningful responsiveness to employee and customer feedback are. Feedback like yours is important as we continue working to improve how we support our teams, evolve our technology, and deliver better experiences for both employees and customers. The Booking.com team

5.0

Apr 1, 2026

Software Engineer | Booking

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Chill environment - Salary is great - Benefits are great - Good engineering problems

Cons

- Leadership put business before ethics/morals - Not much progression

Booking.com Response

2mo

Thank you for sharing your feedback. We’re pleased to hear that the environment, compensation, benefits, and engineering challenges have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on ethics, leadership, and career progression. We want Booking.com to be a place where employees feel their growth is supported and where leadership decisions reflect the values we aim to uphold. Feedback like yours is valuable as we continue working to strengthen both leadership and development opportunities across the business. The Booking.com team

5.0

Mar 31, 2026

good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good environment and good support for employees

Cons

the job itself can be repetitive

Booking.com Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear that you found the environment positive and felt supported during your time at Booking.com. We also appreciate your note that some aspects of the role can feel repetitive. Feedback like yours helps us better understand the employee experience and where we can continue improving. The Booking.com team

Viewing 43 - 45 of 7,592 Reviews

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(Employer provided)

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