Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jun 5, 2023

Great place to work

Hr business partner

Recommend

CEO approval

Business Outlook

Pros

Working at Booking.com is an unique experience. It's a truly diverse environment, where inclusion and diversity makes a real difference in every day life. We apply a learning mindset and foster a culture of personal development in many different ways. Booking.com puts the employee at the center of its decision, with wellbeing programs and a range of benefit which support the employees life-balance.

Cons

As company, Booking.com could do much better in terms of career progression. Especially outside of HQ (Amsterdam), it might be difficult to progress due to a flat organization and lack of local opportunities. In a world which is now more hybrid in terms of work environment, being more flexible in terms of location would benefit both the company and the employee's career development.

Booking.com Response

Thank you for sharing your perspective. We’re happy to hear that you’ve been enjoying the company culture at Booking.com. We're sorry to hear that your career experience in your current location hasn't been as fulfilling as you expected. We firmly believe in providing equal opportunities, which is why our career paths are open to everyone. However, as an international company, there may be limitations on certain roles based on specific locations. We encourage you to stay updated by regularly checking our internal career site for potential opportunities that align with your interests. The Booking.com team

2.0

Jun 1, 2023

Career Path

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Company size - International Vibes - Being Part of something big!

Cons

- Career Stuck - Lack of Opportunities - Locally isolated

5.0

Jun 1, 2023

Amazing journey!

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Great culture and values; - Work-Life Balance; - Connection with colleagues; - Benefits; - Salary (higher than the Italy avg); - Many opportunies for personal development;

Cons

- Not so many career opportunities

Viewing 31 - 33 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - San Francisco