Booking.com Customer Service Executive interview questions

I found the job ad on LinkedIn, send them an email and 2 days later I got the email responded for a phone interview on my convenient. After the phone interview, the next day I got the email invitation for Group Assessment in their office. there are 5 other candidates 6 with me, 4 of us are competing for one job position based on the language background needed. start with how to operate standard laptop that have been prepared for all of us and looking for the program or folder, they have the standard English test folder inside the laptop and they give us a certain amount of time to finish and move on to the writing/reading test based on language background that we applied for.

I applied in March through their website and had a language assessment / behavioural test a week later, this was done via a link they gave me. THe test was about my english and italian skills, some questions about customers problems and then there was a short video of a man which had a problem with an hotel that didn't allow dogs. I was contacted back for a phone interview at the end of april, just a friendly chat about my motiviation to work at booking, why I liked this kind of job and how I deal with upset customers