Booking.com Customer Service Executive interview questions

I applied for the job on the Booking.com website which was advertised on Indeed. When applying, I added a motivation letter/cover letter with my application which I felt helped me in the long run. The next day, I was contacted with a test which tested my English Grammar skills and also included a phone call scenario (multiple choice) with a guest and a hotel. The day after, I was contacted to schedule a phone interview. The phone interview was a great conversation discussing my previous experience in customer service and questions about my resume. After that, my interviewer explained the benefits and shifts available to see if I was further interested in continuing with the process. From then, they sent me an email with dates for an on-site interview. The on-site interview was a brief tour of the office (really nice!) and a grammar test to see if your scores lined up with the assessment you took previously. I then had a one-on-one interview which was standard interview questions but more detailed. The next day, I received a call and was offered the position. Very excited to start soon!

Erst musste man einen Antwortbrief auf eine Reklamation schreiben, dann eine Gruppenaktivität um herauszufinden wie man sich in einem Team verhält und zu einer gemeinsamen Lösung kommt und dann ein Einzelgespräch mit einem Teamleiter und der Personalabteilung