Virgin Active reviews

3.4

53% would recommend to a friend

(1,225 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
4.0
Apr 18, 2019
Recommend
CEO approval
Business Outlook

Pros

They really try to promote a culture of positivity, and an active lifestyle. I learned a lot about fitness and keeping active despite the fairly sedentary job. Fast promotion track if you keep being a people-focused person and cultivate a positive and good attitude towards work. Monthly and weekly recognization of your work through little work awards during club meetings. Free medical after a 3 month probation period, free gym membership and gear, 1 extra free membership and dental after 1 year's employment.

Cons

Quite low pay for the amount of work and responsibilities you are expected to do.

1.0
Jun 20, 2018
Recommend
CEO approval
Business Outlook

Pros

The employees are great. Working hard doing long hours for terrible pay. Free gym membership Office is dress-down, so jeans are the norm

Cons

Massive employee turnover Have sold over half of their clubs in the past 3 years and continue to struggle financially Low salaries and poor benefits other than the gym memberships

avatar
Virgin Active Response
7y
Firstly I would like to say what an amazing achievement to have stayed with Virgin active for more than 10 years, thank you for all of your hard work. This industry does have high turnover due to the nature of business, we do however encourage all of our staff to develop themselves in the business with any opportunities they feel is right for them while offering a wide range development courses to enable them to up skill. We are at a strong stage in the business where our offering is growing and appealing to the demands of new and existing members. We really appreciate your comments and if you would like to discuss anything further please do not hesitate to contact me at peoplehub@virginactive.co.uk. Many thanks, Radha.
1.0
Aug 11, 2017

Save yourselves from this

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good clubs, some good people.

Cons

Don't be fooled by the name above the door, it's a brand name only, its not a real Virgin company. You will hear about company values if your unfortunate enough to start with them but will soon realise that a number of the senior management team especially have no values. Check out how long the exec team/regional directors have worked in the company or even been in the health club industry - there's teenagers with more experience than most of them. Expect long and unsociable hours with no thanks, only an expectation that should you hit targets that you'll be given even more the following year. Annually there's more cuts to payroll and more clubs sold. Since 2012 the senior team kept repeating their pipe dream they will buy David Lloyd - turns out it was the other way round for a number of clubs! Maybe try promoting good people with values and experience up from club level. Stop going into consultation and reorganising the structures and losing half the staff every six months. Checkout Linkedin and count the number of people above GM level who have been there more than 3 years. A few decent people are still there but like everyone else they'll be gone fairly soon.

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Virgin Active Response
8y
I appreciate your comments. I apologise for your negative experience within your role in the business. This is something that we want to ensure never happens and that all employees have an opportunity to talk about things that they are concerned with. I would like to speak to you about this in more detail and address the issues that you have raised. Please contact me at peoplehub@virginactive.co.uk thank you. Radha.
Viewing 55 - 57 of 1,225 Reviews

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