Uber reviews

3.7

65% would recommend to a friend

(16,255 total reviews)
avatar

Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

16K reviews
1.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Work from home was great and the pay was okay

Cons

They let go of the majority of USA work at home just before Christmas and are now outsourcing 99% of the work to the Philippines.

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Uber Response
10y
Thank you for your comments around the CSR role. As Uber grows and adds more products, our customer support model becomes more complex. We actually opened 6 customer support centers of excellence (1 in Limerick Ireland, 2 in Phoenix and Chicago, 1 in Wuhan, China, 1 in the Manilla, Philippines and 1 in Hyperbad, India). Lots of new jobs, all over the globe.
5.0
Nov 15, 2015

A crazy ride

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The smart people at Uber are the *smartest* people. The work is always exciting. The product is something you use every day.

Cons

Super aggressive culture, not diverse, many executives lacking basic social graces, hiring too fast has resulted in lower caliber of employees in some parts of company

2.0
Aug 10, 2015

Not worth it.

Recommend
CEO approval
Business Outlook

Pros

- Free Uber credits - Free lunches - Potential to make bank via stock options (although I hear new employees are getting shafted on that front)

Cons

- Due to all the bad press, you'll start avoiding telling new acquaintances where you work at cocktail parties. - No work-life balance—there's definitely a 24/7 "workhorse" culture. They expect you to drink the Kool-Aid and give up your life. - Poor management. Higher-ups don't care about their employees and just dictate unrealistic directives. At least that's how it is in Ops. - Back-breaking workload. You will be overwhelmed and you will feel utterly alone in your failures. There is no support system. - CEO full of hot air. Travis likes to emphasize a "best idea wins" policy. But that doesn't translate into reality. The folks who scream the loudest and step on others advance. There is no sense of teamwork.

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Uber Response
10y
I'm sorry you're having a negative experience here. I'd like to hear some of your thoughts on improving culture from you offline / face to face if you're willing to connect. Confidentially of course. Best, Andrew alevy@uber.com
Viewing 88 - 90 of 16,255 Reviews

Glassdoor has 35,972 Uber reviews submitted anonymously by Uber employees. Read employee reviews and ratings on Glassdoor to decide if Uber is right for you.