Pros
ideal job as a first time office job with the intentions of moving on within a year. opportunities to move departments to gain new skills. opportunities to go abroad to visit customers.
Cons
The customer support team are Ill-equipped to deal with customers issues due to poor or total lack of training. management and directors have no idea how to help the customer support team to achieve the targets that they themselves set. The department is unable to cover support hours agreed in customer contracts due to being understaffed. The management/Directors attitude towards this is "hopefully they'll just stop" ringing' The company will say or do anything in order to get a customer contract signed without consulting any other departments of the business to ensure what they have promised is actually deliverable. Pay gaps between employees are huge even when they are doing the same job. The customer support department for UK is literately being held together by 2 people currently.
