ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 31, 2016
Recommend
CEO approval
Business Outlook

Pros

The people there, both colleagues and managers, are really nice and incredibly helpful. My boss fell into the category of "harsh but fair", which I think was something I needed at the time. Plus, the overall work environment (office space, development practices, snacks, etc) is quite nice.

Cons

The product itself is honestly rather boring, but more importantly, since it has all been developed already you almost never find yourself developing NEW code and features. Instead you are assigned to work on one small part of the code base, and you only end up adding one or two lines. I personally like to do more, so this was a problem for me.

2.0
Mar 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Good executive focus on products and story of Service Management Ok pay but not for all that rep does and term of contracts with customers

Cons

Weak middle management. Sales management that are more interested in making themselves successful than their team. Lots of churn, not coaching to improve as a team

3.0
Mar 10, 2016

Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy support system with infrastructure.

Cons

Should open a central London office.

Viewing 5503 - 5505 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.