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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,680 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Jun 11, 2026

      Pretty good culture, but leadership dilution persist

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Normally great culture. Navigating the new AI world admirably. If you’re in, you’re looked after.

      Cons

      Not perfect. Politics and recruitment of imbecile leaders from Salesforce has decimated the once-great company culture. Once you’re no longer needed, you’re out- cold.

      2.0
      Jun 10, 2026

      Great benefits and amazing colleagues, but poor management and bad culture

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits if you are a full-time employee amazing people and individuals to work with

      Cons

      boys club culture horrible management and leadership, no transparency or follow through absolutely no stability in org charts, had 5 managers in one year entitled execs who take home the majority of profits and act like they are celebrities No growth, very slow to promote Leadership plays excessive favorites Unclear job descriptions and expectation that you will work "start-up" hours around the clock

      Viewing 1 - 3 of 5,680 Reviews
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      Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.