Salesforce reviews

4.0

79% would recommend to a friend

(22,561 total reviews)
avatar

Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
2.0
Aug 10, 2019
Recommend
CEO approval
Business Outlook

Pros

I’ve had over 20 years working in the industry and Salesforce was the company I wanted to see the rest of my career at. After almost 6 years in the company, that dream was coming true. Everything was good, excellent in fact. I had a great team around me and a real leader as a manager. The hours were long but the work incredibly fulfilling. I finished work every day thinking I was doing something really special and was a valued member of the team. Then things really started to change...

Cons

At the end of the day, even with awesome results and giving every ounce of energy, commitment and passion to a company, you start to realise that you’re just a number to Salesforce. New leaders come in and focus on managing up the chain to further their careers rather than motivating and inspiring their teams. Worse still is that Salesforce thinks they’re doing a great job. Despite continuing to deliver massive success for the company, I started to experience the presence of huge egos and selfishness that went beyond anything I’d ever experienced in a company before. The treatment of some staff around me was shocking and the whole Ohana I used to believe was real was falling apart across the whole sales team. I decided to leave and can honestly say that it’s saved me and rescued my belief in how a business should be run. Customer success and trust are no longer the core values, it’s growth no matter what the price to employees. Big companies can still fail and if you don’t start to realise that many of your people are incredibly unhappy, the continuous growth you once saw will start to slow down. Don’t get me wrong, I think the top level leadership team is amazing but it’s the people in the middle who are really letting Salesforce down.

avatar
Salesforce Response
6y
Thank you for your feedback. It is disheartening to hear that your initially great experience started to deteriorate. As you know, we are very intentional about creating and maintaining a great workplace culture based on our core values. I see that you have left the company and I wish we could have had an honest and confidential conversation before then. We'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us become a better place to work.
1.0
Jul 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Free Food, Pick & Drop, Health Insurance, Gym

Cons

No work life balance in Customer Support Group (CSG). You have to work like slaves or bonded laborers fully loaded with work and dealing with global customer cases everyday.

avatar
Salesforce Response
6y
Thank you for taking the time to leave your review. What you've described is concerning to me as it does not align with our values. We take what you've written very seriously and I'd like for you to reach out to me immediately so that we can discuss this confidentially. Should you prefer, you can also reach out to a local Employee Success Business Partner. If you do wish to remain anonymous however, you can reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com to help us better address what you've written.
1.0
Apr 28, 2019

Boiler room mentality

Recommend
CEO approval
Business Outlook

Pros

Good benefits and greate place to work if your not in Small Business Sales.

Cons

Micro managment, Boiler room mentality, Pipe generation is what they care about. Too many people calling on the same account. Your litterly fighting over the same customers. Can't work from home. No training offered, you have to train your self on everything. Onboarding is non excisting. High turnover in Small Business Sales. Customers are totally feedup with so many AE's calling on the same account. Salesforce does not believe in their own Ohana in smallbiz. There is no trust and managment don't care about anything but Pipe generation and sales.

avatar
Salesforce Response
7y
Thank you for your feedback. The behaviors you've described are contrary to our values, and we would like to learn more so we can better address the concerns you've raised. Please reach out to your Employee Success Business Partner or, if you prefer, you can provide more details anonymously by contacting our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Working together, we can ensure Salesforce remains a great place to work for everyone.
Viewing 211 - 213 of 22,561 Reviews

Glassdoor has 26,121 Salesforce reviews submitted anonymously by Salesforce employees. Read employee reviews and ratings on Glassdoor to decide if Salesforce is right for you.