Salesforce reviews

(marketing cloud) Not a good place to get anything done. It has become too big of a bloated ship to steer. People with inflated titles coming in with no knowledge of the space or customers - and no desire to learn. They just come in, prioritize the wrong projects and don't listen to the people who have been there for years and know what is actually important. I've seen it many times and became disgusted, ultimately deciding to leave. The CEO (Bob) likes to yell and has a shoot first, ask questions mentality - extremely disruptive and people are leaving in droves because of him.

Salesforce is surprisingly political, especially when you consider how the brand is fun and there's a genuine "do good" ethos of philanthropy at the company. Salesforce attracts high performers, which is great in many ways but also leads to a very "type A" aggressive, win-at-all-cost environment. Add on top of that the fact that Marc likes to make multiple bets and encourage internal competition (it's why there are two customer service products that sometimes directly compete, two salesforce automation products, etc.). So you end up with a workplace culture that, while exceedingly positive and gracious on the surface, is actually quite cut-throat and reliant on personal connections over merit. I saw multiple examples of mid-level managers making decisions based on what would most impress the boss over what was best for the company, let alone the customer. There's an obsession with BSOs (Big Shiny Objects) that cost a fortune and have little impact on the business but can be touted internally in presentations to leadership.