Salesforce reviews

4.0

79% would recommend to a friend

(22,561 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Good people, health & wellness benefits, many cool offices, employee resources. Great on to have on the resume when you inevitably leave or are laid off.

Cons

I joined Salesforce mid-COVID, when it was recognized as one of the best places to work (focused on employee wellbeing, culture, and doing the right thing), and it was, until late 2022/early 2023... Several massive layoffs (seemingly random - including top performers and people on vacation) took place when venture capital firms started buying up shares and making demands. Almost overnight, Salesforce became the opposite of the company it was known to be for the previous ~10 years. Salesforce is now just like any other megacorporation/cold call sweatshop - defined by a culture of fear, intimidation, and uncertainty. Sales quotas nearly doubled in a matter of weeks, with the apparent goal of pushing salespeople to either perform miracles, or quit because of the strain on their mental health. After an embarrassing, rambling, incoherent all-hands at the beginning of 2023, the "work from anywhere" nonsense that Benioff spouted for years is gone, as he chastises remote employees on a regular basis, and teams are reporting the intimidation tactics being used on them to force them into the office (5 days a week in-office, crippling micromanagement, threats of remote work in exchange for salary decrease, tracking badge swipes, etc). Promotion freezes and unattainable/absurd demands in exchange for promotions are all that remain for growth opportunities. Now, many salespeople are promoted, and receive no pay raise, just a greater workload, as Salesforce pushes a "you're lucky to be here" attitude (and don't even think about taking PTO without more intimidation and guilt trips weighing on your mental health). The vast majority of salespeople (other than those fleeing the company in droves) now fight each other for promotions as tickets out of Salesforce, as opposed to legitimate career growth. Employee morale is the lowest I've seen anywhere at any time in my career. Slack is a display of constant employee resentment towards leadership at every level, with near-monthly internal revolts (and leadership flip-flopping on poor decisions after being called out by their workers en masse). I have never worked at a company that displayed more disrespect to its own people, and illustrated what little value it holds for workers. All this in the span of ~10 months. Complete transformation. Do not come here. They're lying to you about everything.

2.0
Apr 8, 2021
Recommend
CEO approval
Business Outlook

Pros

I worked with some really cool people, some really smart people.

Cons

This is a severely toxic organization - reorgs and a lot of political fighting, posturing and sabotage between the VPs as they try really hard to get noticed by the EVPs. What's worse is that it appears that the HR folks are either powerless and so they go along or they are in on it. Several coworkers described experiences of being horribly berated by hatchet folks in HR based on "complaints" that HR would not clarify or explain. They described being pulled onto phone calls and told they have to "apologize for what you did", and when asked what they were talking about, would be told "it's impossible that you don't know what we're talking about and if you don't then it's even worse than we thought." Some have hypothesized this is how Salesforce rattles employees they, for whatever reason, decide they want to leave ( inside scoop indicates this is another maneuver by some VPs to create "opportunities" to shape an org the way they want when they get key folks to self-select out) but have no reason to push them out or worse yet, the employees were actually considered high performing by prior managers. I highly recommend anyone considering Salesforce to stay away unless it is the best you can get because its a huge company, if you get on the wrong side of just about anyone it could get really bad for you and there is nothing you can do.

2.0
Apr 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Competitive salaries Ability to progress within company Volunteering opportunities

Cons

I had a wonderful experience working with Salesforce for the first 3 years of my employment there. However, for the 18 months that followed, my life was made hell. I am so disappointed to say that this was a result of constant bullying from female employees. I had been cursed at and shouted at by a senior female leader repeatedly and in front of other employees, and when reported this to my director was told that there was nothing he could do as she was a VP. This went on for a year. There was extreme and constant bullying, negativity and back-stabbing from females in the US Marketing department, so much so that when a colleague went to interview for that department, the Head of Marketing told her they were having lots of problems on the team with bullying and back-stabbing etc, and was it something she would be able to deal with (the answer to which was obviously no). This type of bullying just became the norm, and was totally accepted. My own first line manager, who was also female, was incapable of giving any type of constructive or positive feedback, particularly to female members of the team, would openly speak negatively about senior leaders in a team meeting setting and was regularly described as being extremely de-motivating by all team members. Again when reported to more senior leadership nothing at all was done about this. I would regularly end my day in tears, spending more time trying to ward off this bullying than being able to focus on my actual work. All of this was documented to my director, and to Employee Services however nothing was done about it. My director would speak with me maybe once every 3-4 months, so I was subjected to bullying by my manager and made to cope with this by myself. My mental health, sleep, appetite and general well-being suffered dramatically and when I mentioned this to my director he told me that I should just go to Employee Services, he also asked if maybe I was having personal issues. Again, my first few years with Salesforce were great, I had amazing team members, male and (amazing) female leaders in Ireland and Canada. However working with management and marketing dept in the US was an entirely different experience and in the end proved to be unbearable. I was stuck in a horrible situation for far too long, with no support or outlet, totally isolated and unable to seek guidance from management. I do hope something is done about the widespread and consistent bullying that is carried out by female employees in the US offices, particularly with regard to the infamously volatile and toxic Marketing Department.

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Salesforce Response
6y
Thank you for reaching out — what you've described is concerning. Bullying is simply not acceptable and not tolerated at Salesforce. I'd like to address this situation immediately. Would you please contact our anonymous third-party provider EthicsPoint at salesforce.ethicspoint.com to share additional details? We want to create a workplace where every employee feels valued and safe to speak up. We know this work is never done and feedback like yours helps us become a better workplace for all. Thank you!
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