Salesforce reviews

4.0

79% would recommend to a friend

(22,562 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,562 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Mar 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are good although promised training may not materialise or refuse to hire enough staff to cover for training leave

Cons

Long shifts without breaks due to low staff numbers. Constant bombardment of incidents with a mountain of beaurocratic tasks to wrap up incidents. Promises of higher level experience never materialise. Having to compete with fellow staff to get leave. Management blame staff for refusal to keep up with workload even though refuse to hire more as well refuse to allow use of higher level skills to automate tasks. Management expect staff to be personal secretary and dig up information for their own reports. Management constantly shouting and over all culture of bullying. Management expect training of systems to be an "extra curricular" activity on top of long shifts with no breaks. Not allowed so much as a bathroom break without telling someone.

2.0
Sep 10, 2014

A toxic work environment full of many power-hungry posers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very competitive salaries, good benefits and perks, pleasant office spaces

Cons

Where do I start? In 20 years of being in the workforce, I've never worked in such an unsupportive, demoralizing, cutthroat environment. I compare working at salesforce to being a member of Congress. In other words, you're not expected or encouraged to perform your job to the best of your ability; rather, you're expected and encouraged to be constantly campaigning for your next position by contributing to only high-profile projects that get the attention of the higher-ups...and then tooting your own horn at every opportunity. Thus, you have a lot of people jockeying to be part of the "prestige" projects while the nitty-gritty yet necessary work gets ignored. And as with politics, there's very little trust and rapport among employees. I always theorized that many salesforce employees suspect that their titles and salaries are disproportionately elevated in relation to their skills and experience and therefore engage in a lot of "smoke and mirror" tactics to keep from being exposed: taking credit when they shouldn't, not taking responsibility when they should, and throwing anyone and everyone under the bus at the slightest provocation. In recent months, there's been an ongoing campaign to "trim the ranks," so they've been covertly laying people off under the guise of "eliminating positions." Not surprisingly, they've also been losing a lot of their most valued employees, who witnessed their colleagues mysteriously disappearing and, sensing an unstable and inhospitable work environment, decided to leave on their own accord. I also hear that morale is at an all-time low. Shocker.

1.0
Feb 4, 2024

Good luck

Recommend
CEO approval
Business Outlook

Pros

It's a large company with seemingly endless opportunities. The benefits are great.

Cons

Pay leaves a lot to be desired. There is very little training and development in place within certain orgs, so you need to be self-sufficient. There are a million levels of middle management, so everyone is a VP of something, and nobody is good at their job. People in all levels of management within certain orgs are completely incompetent. The Peter Principle is how it is best described. Everyone there thinks that because they work there, their (blank) doesn't stink. The arrogance is obnoxious. If you ever need help with anything, don't expect to get helpful answers from anyone. Plan on searching internal systems and learning on your own. Forget product training. Better use Google and YouTube. Managers are not your friends, nor are the other employees. If you say something to someone, trust that everyone will know, so keep it related to work. The people there are only in it for themselves and will happily stab anyone in the back to get what they want. If you aren't in the inner sanctum, you will feel like an outsider. Very clicky environment.

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Salesforce Response
2y
Hi there- thanks very much for your review. Salesforce is dedicated to creating an inclusive and supportive work environment for all employees, and we are so sorry to hear this was not the case for you. If you feel comfortable doing so, we encourage you to anonymously contact our third-party provider Ethicspoint at salesforce.ethicspoint.com to help us directly address these concerns and become a better workplace for all.
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