Salesforce reviews

4.0

79% would recommend to a friend

(22,580 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,580 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some really great people within the organization.

Cons

In reading some recent reviews, it's good to see the "Ohana" phrase is being called out for what it is, which is a marketing stunt. You are not family when you work at this company (or any company for that matter). You are assigned an employee number, and that is who you are. One keyboard stroke will put you in the 10% layoff column. Regardless of your skills, you need an account that is primed to spend money to expand their SFDC footprint. Reasons could include having just acquired another company (more SF licenses), or having recently hired a former SF exec (who will be your champion). Otherwise, if you don't have one, you will have a handful of accounts that have been pestered to let us "advise" them on how to solve their problems for the past several years. These customers understand the game, and avoid you like the plague. If you're in that unlucky category, your job will not be fun (nor will your commission checks). You then have to constantly get "scrappy," and ultimately do unnatural things to try and get any ACV on the board. You will also be viewed as an unproductive seller, and ultimately get managed out. To summarize, you need to have luck on your side (or be handed good accounts by your boss). Otherwise, you're constantly on the defense, and it's all your fault.

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Salesforce Response
3y
Thank you for your review and we are sorry to see that you're no longer with the business. As we continue to grow and scale, it's important for us to hear experiences such as yours, so we appreciate you taking the time to share. If there is any further information you would like to provide, you can do so anonymously by contacting our third-party provider EthicsPoint at salesforce.ethicspoint.com.
2.0
Dec 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Some amazing people work at Salesforce, unfortunately I’m not on that team.

Cons

Recruiters negotiated overtime as part of salary. Overtime is expected but not “allowed”/paid. Bonuses are often wrong and clawbacks happen. Recruiter told me I’d take a step down to take two steps up, only to learn skipping a level is not allowed. My manager forces me to increase my commit and then tells me I’m not performing when I don’t meet it. Lots of public shaming. Not trusted to work remotely. No breaks or lunch times. If I don’t reply to slack immediately I’m not I’m not performing. I work from 7am to 8-10pm daily and I’m still told it’s not enough despite having the most activity. I’ve worked for 30 years and never have had such a difficult supervisor. I truly feel like they are systematically firing me or forcing me to quit simply because they don’t like me. 3 of 6 team members have left because of this manager. There needs to be more shadowing and coaching of new managers.

2.0
May 17, 2020

Extremely disappointing experience

Recommend
CEO approval
Business Outlook

Pros

Nice office, free snacks, healthcare - all the usual perks you would expect from a successful SaaS company A few recent hires in very senior management in ANZ (incl. Pip, Ian) have been received positively.

Cons

Your experience here will completely depend on your direct manager and reporting line - and that's a very mixed bag of people. There is a lot of ego at play in some leaders and a total lack of EQ/empathy - be sure to interview your manager through the hiring process. There is nothing as demotivating as a sales manager who doesn't have basic leadership skills or self awareness. They have over hired Account Executives as they believe that this will drive limitless growth in the region. Result being that everyone has territories that are too small to give them a reasonable chance at succeeding. Attainment is poor even from those who have been with the business a number of years and have been successful in their previous roles. This DOESN'T stop huge amounts of pressure being placed on each individual to hit pipe gen and sales targets (even during COVID). Very few people have hit their quota or anywhere near it in the last few years. 5-7 years ago this probably would have been a great place to work but it has changed considerably since then. People don't trust the anonymous feedback surveys so the business doesn't understand the huge amount of grumbling that is happening behind the scenes. AEs are unhappy and many are looking elsewhere. But management also does its best to make you fearful about leaving in order to keep you in place to avoid more turnover. They made most of their customer success group redundant last year. Aside from COVID, there seems to be a major aversion to letting people work from home which to me highlights that there is a lack of trust in their people. Some management speak down to their team like they are children. Very few female leaders in the sales team - not sure the organisation is honestly asking themselves why this is? People talk the talk about diversity because it's a SFDC value but that's not necessarily how they really think or execute. I don't even think most of them are capable of thinking outside their own experience.

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Salesforce Response
6y
Thanks for taking the time to leave your review. We are growing incredibly fast and are taking on the feedback. I would like to share that although our bi-annual Employee Opinion Survey is anonymous, there are several other options for employees to further provide their feedback, including the annual Great Place to Work Survey in which we participate in each year for markets like Australia and is run by a third-party provider. Should you wish to provide additional feedback anonymously and in more detail about what you have shared, please do also reach out to our third-party provider EthicsPoint at salesforce.ethicspoint.com so that we can investigate further the experiences you have highlighted here.
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