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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      97% would recommend to a friend

      (1,622 total reviews)

      Giorgio Tomassetti

      99% approve of CEO

      92% positive business outlook

      Ratings by category

      4.8

      Culture & values

      4.8

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Senior management

      4.6

      Compensation and benefits

      4.6

      Career opportunities

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,622 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 36% above average for employers within the Energia, estrazione mineraria, servizi di pubblica utilità industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jul 14, 2024

      Review

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Short review - good work colleagues

      Cons

      Short review to use site - aggressive managers if unable to resolve calls and complete notes in 5 mins or receive complaints from customers

      avatar
      Octopus Energy Response
      1y
      Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear that you feel like you don't have the support from managers at a times to give our customers the best experience that they deserve. I’d love to chat to you directly about this in more detail so we can help you, your team and our customers, please feel free to reach out to me on the details below. Mike Cowlishaw Head Of Operations Coventry
      2.0
      Apr 30, 2024

      Changes Needed

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Share Scheme Cycle To Work Electric Vehicle Scheme Free Food

      Cons

      No HR Department. A manager having a HR Degree does not count for an HR department. No IT department. Someone who is good with computers is not an IT department. It simply means you're cutting costs and making someone do two jobs. GDPR mishaps, perhaps wise not to share customer data in slack channels which can be photographed. The company needs a huge professional change immediately, currently like working in a crèche.

      3.0
      Apr 18, 2024

      Good Company Overall but individual managers have too much power

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches, hot drinks, great employees and culture overall

      Cons

      Team managers are given too much power overall. I understand the fact that there is no HR to ‘empower’ staff to make more informed/ personal decisions but team leaders are given too much flexibility/power and some are on a major power trip. Difficult to bring issues up as it’s weird trying to discuss with your senior when they are the cause of the problem. The majority are fine but some, I have no words.

      avatar
      Octopus Energy Response
      2y
      Hello, Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear you feel you can’t challenge or discuss your feelings around not agreeing to some management decisions. I would love to explore this further and get some examples to be able to discuss this. Without these examples being shared, it’s really hard to be able to notice patterns across the site. It is one of the most important things to me within Leicester that members feel safe to share their opinions as I genuinely don’t believe we can be the best managers without this. Please could you reach out to me to discuss this further or attend one of the weekly drop in sessions Operations Managers hold with someone you feel comfortable discussing this further with? All feedback can be treated anonymously if you would feel more comfortable to discuss in this way, or there is also always our internal anonymous feedback platform at your disposal which we make a point of reading religiously! All the best, Fay Olner, Site Operations Manager
      Viewing 193 - 195 of 1,622 Reviews
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      ReviewsOctopus Energy reviews

      Glassdoor has 2,643 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.