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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      Review - Customer Service Representative Octopus Energy Employee Review

      3.0
      Jul 14, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Short review - good work colleagues

      Cons

      Short review to use site - aggressive managers if unable to resolve calls and complete notes in 5 mins or receive complaints from customers

      avatar
      Octopus Energy Response
      1y
      Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear that you feel like you don't have the support from managers at a times to give our customers the best experience that they deserve. I’d love to chat to you directly about this in more detail so we can help you, your team and our customers, please feel free to reach out to me on the details below. Mike Cowlishaw Head Of Operations Coventry

      Explore other reviews about Octopus Energy

      5.0
      Dec 7, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      good leave, steady employement, enough lateral movement

      Cons

      lots of politics, people can be nosey, leadership is a good ol boys club

      1
      1.0
      Dec 13, 2025
      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some members of the company are the best people you’ll ever meet.

      Cons

      Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

      7
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