Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      97% would recommend to a friend

      (1,613 total reviews)

      Giorgio Tomassetti

      99% approve of CEO

      92% positive business outlook

      Ratings by demographic groups

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,613 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 36% above average for employers within the Energia, estrazione mineraria, servizi di pubblica utilità industry (3.5 stars).

      Reviews by job title

      2K reviews
      2.0
      Jun 17, 2024

      Salary

      Dual fuel smart meter engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Yes, you will get upskilled at some point however it’s very much a double edged sword

      Cons

      Wages are extremely low compared to other companies and not many pros now with workloads dramatically increasing to much higher than 3 jobs a days that’s sold

      2.0
      Apr 25, 2024

      Don't bother

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, and coffees, well stocked kitchen. Not overly stat driven as opposed to other call centres. Not laid out (floor plan) like a traditional call centre. Treat you like a baby in the training process/ almost patronising, and dumb everything down. The place is quite literally run by children (average age range early to mid 20's in the office). Big on the rainbow brigade agenda, so at least there's plenty of colour and rainbows. It does become incredibly annoying after a while, especially when that agenda is forced down your throat. Clowns with purple and neon hair, ridiculous facial piercings jutting out of random places and bright yellow fingernails, walking about the office first thing Monday morning, is an affront to the senses. Oh, and pets are permitted in the office as well.

      Cons

      Awful salary for the amount of work, expectations and standards required. Everything seems rosey but honestly don't waste your time there. There is very limited career progression. Even once you're trained up in the various specialisms, after a solid 5 year career you'll only be on around 26/27k annually. Absolute pittance.

      avatar
      Octopus Energy Response
      2y
      Hello, Thanks for taking the time to leave your feedback. I’m happy to hear you appreciated our office and our approach to above and beyond customer service being the most important thing for us but also sorry to hear that you weren’t happy in regards to pay and progression. We value our teams greatly and we regularly evaluate our salaries for this reason, which recently led to us raising our starting salary in Leicester. Over the last few years, we have put in a lot of changes to further support the development journey of our Energy Specialists which provides more transparency and guidance when it comes to pay. If this hasn’t been your experience, it would be helpful to understand why not. I can see that you're a former employee but I'd love to chat with you in more detail about your experience with us so that we can learn from this in future. Please do reach out to me on email at fay.olner@octoenergy.com if you'd be willing to have a chat. All the best, Fay Olner, Site Operations Manager
      Viewing 151 - 153 of 1,613 Reviews
      Related searches: Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits | Octopus Energy interviews
      ReviewsOctopus Energy reviews

      Glassdoor has 2,631 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.