Massage Envy reviews

3.1

38% would recommend to a friend

(7,408 total reviews)
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Todd Schrader

42% approve of CEO

35% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Apr 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Health and Dental Insurance at a group rate. Support from some of your fellow employees. No required massage routine. Store provides linens, laundry, tables, oils and rooms. Company provides marketing, sales, filing and computerized appointment setting. Commitment from most clients for regular treatments.

Cons

Therapists frequently do not work as a tea, due to competitive reasons. Frequent turnover of front end causing billing mistakes, re-training, scheduling mistakes and client dissatisfaction. Frequent mistakes on paychecks.

4.0
Apr 2, 2010
Recommend
CEO approval
Business Outlook

Pros

great co-workers great facility low stress dress code easy to mold schedule to your needs and time off clean work environment

Cons

have to basically become a used car salesman after each massage to "rope 'em in" to the membership program that the company pushes clientele on lower pay scale...lower tips. no scheduled meetings to tell employees when procedures or rules changed MUSAK SUCKED! ugly colored polo shirt uniform

1.0
Dec 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Currently they are one of the few massage businesses that are hiring. Some flexibility with your schedule. Some Clients do tip decently which helps to offset low pay.

Cons

Very low pay for the level of work performed. Front desk staff is constantly pushing for high volume of Clients per shift even on Therapists who made it clear from the day they were hired that they can only work on so many per shift. Front desk staff NEVER listens to Therapists in regards to contraindications even though Therapists are the ones who are trained to make those calls. Therapists are forced to work on Clients who are clearly sick or are otherwise not eligible for massage at that time. Therapists who themselves are sick or injured are forced to come in and work on Clients even with the risk of making the Client sick or injuring themselves further. Massage Envy needs to get over pushing the concept of assembly line massage and start thinking along the lines of being a wellness center.

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Glassdoor has 7,509 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.